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Checked 26 October 2026

How to cancel PetPlate

ACE II LLC runs PetPlate in the US, from Beverly Hills, California. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with PetPlate so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase PetPlate until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if PetPlate never cancels
Cancel PetPlate for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel PetPlate

Fill out one short form. We mail an official termination letter to PetPlate's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

ACE II LLC345 N Maple DriveBeverly Hills, CA, 90210USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the PetPlate subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel PetPlate yourself

TLDR: Pause or cancel in the member account, or email petcare@petplate.com and ask which orders are already charged. A pause is not a cancellation, food cannot be returned, and amounts charged before you cancel are not refunded.

Cancel in your account

You can still sign in. The terms say to manage the plan in the member account area.

  1. 01Sign in at petplate.com.
  2. 02Open the account tools at petplate.com/login.
  3. 03Pause or cancel the plan there, using the prompts in that account area.

A pause is not a cancellation. The terms treat them as separate, and either one can miss an order that is already charged.

Cancel by email

You cannot finish it in the account, or you want the request in writing. The terms name this address.

  1. 01Email petcare@petplate.com.
  2. 02Give your name and the email on the account.
  3. 03Say you want the subscription cancelled, and ask them to say which orders are already charged.

The how-it-works page says PetCare Specialists answer Monday through Friday, 10am to 5pm EST. That page does not list a phone number.

How to know it worked

  • The terms do not describe a cancellation email or a cancellation number. Keep your own email and any reply.
  • They say you will be told if a charged order is cancelled and refunded, or if that order still ships after you cancel.
  • A pause only skips orders if you pause before the next charge date. That date is emailed at least 24 hours before the card is charged.

Watch out for

  • Plans renew on their own, weekly, every two weeks, or monthly, until you cancel.
  • The charge is typically 4 to 5 days before the expected delivery. It can vary with shipping.
  • A pause or a cancel does not refund amounts already charged, and it may not stop an order that is already in progress.
  • If you cancel before the first order arrives, that order may or may not be cancelled. It depends on how far it is in production and on any promotion.
  • If you do not agree with a price or plan change, cancel before the change takes effect. The terms say the next billing period after notice is when the new price starts.

PetPlate refunds

  • The terms say amounts charged before a pause or cancellation are not refunded.
  • Food cannot be returned. Refunds are at ACE II LLC's discretion.
  • The how-it-works page says there is a 100% money-back guarantee on the first order if you and your dog are not satisfied. The terms still say a first order may or may not be refunded, depending on production. Ask petcare@petplate.com. Do not assume the guarantee applies after the first box.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel PetPlate

  • You cannot log in, or do not remember the email

    The notice goes to ACE II LLC in your name and address. No login, no password.

  • You cancelled and a box is still coming

    The notice dates the cancellation. An order that was already charged can still ship. The notice is what stops the charges after it.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with PetPlate until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling PetPlate

What people ask about PetPlate.

How do I cancel PetPlate?

Sign in at petplate.com and cancel in the account area, or email petcare@petplate.com. Do it before the next charge date they email you.

I cancelled and another box is still coming. Why?

The terms say a cancellation may not stop an order you have already been charged for. The charge is typically 4 to 5 days before delivery. They will tell you if that order is cancelled or if it still ships.

Can I pause instead of cancelling?

Yes. Pause in the account, or email petcare@petplate.com, before the charge date in their email. A pause is not a cancellation. The plan bills again after the pause unless you cancel.

Will PetPlate refund a box I already paid for?

The terms say amounts already charged are not refunded, except at their discretion. The first-order guarantee on the how-it-works page is separate, and a first order still may or may not be refunded once it is in production.

Can you cancel PetPlate without me logging in?

Yes. The notice goes to PetPlate in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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