How to cancel Osmo

Ask for a return

You bought a kit and want the money back. There is no paid membership page to cancel.

1. 01Email support@playosmo.com within 30 days of receiving the order.
2. 02Wait for approval. They send instructions and a return authorization number.
3. 03Ship the kit back only after that. A return without authorization is not accepted.

The terms list Play Osmo Inc., 227 Forest Ave, Palo Alto, California 94301. The store footer lists Osmoland, 183 Three Brooks Road, Freehold, NJ 07728. Both use support@playosmo.com. The returns page also prints the Palo Alto address under the name Osmoland.

How to know it worked

• —An approved refund goes to the original payment method.
• —They process it within 7 business days after they receive the return. The bank can take longer to show it.
• —Store credit is issued only if you ask for it before they process the refund.

Watch out for

• —The kit page says there is no subscription, the purchase is one-time, and the 30-day money-back guarantee includes free returns.
• —The returns page says you pay return shipping unless the item arrived damaged or incorrect, and that a used, damaged, altered, or incomplete kit may be refused.
• —The terms say a confirmed order may not be cancellable. An order is accepted once payment goes through and the confirmation email is sent.
• —Gift cards, downloadable digital products, and items marked final sale are listed as non-returnable when they apply.

Osmo refunds

• —Request the return within 30 days of receiving the order. The kit page calls this a 30-day money-back guarantee.
• —The item has to come back in original condition with all components, packaging, manuals, and accessories.
• —They do not automatically exchange a kit. The returns page says to return it and place a new order.