Do it yourself
Cancel Pearson+ yourself
TLDR: For Study Prep, open Manage access and cancel at least one day before renewal, and for an eTextbook, select Cancel and refund within 14 days of purchase. Cancelling Study Prep does not refund it, and a book refunded in those 14 days ends access right away.
Cancel Study Prep
Study Prep renews on its own.
- 01Sign in and open My account.
- 02Open the Manage access page.
- 03Cancel there at least one day before the renewal date.
The payments page also says a lifetime-book bundle’s monthly Study Prep is stopped with Cancel access on that same page, before the renewal date. Access lasts until the current term ends. Study Prep is not refunded. A 1-month, 3-month, or 12-month plan renews for the same length. The subscription agreement says to turn auto-renew off by 11:59 p.m. Eastern on the last day of the period. The payments page says at least one day before. Do it a day early.
Cancel a book in the first 14 days
You bought the eTextbook from Pearson, and it has been at least an hour and less than 14 days.
- 01Open My account.
- 02Select Cancel and refund next to the book, or Cancel and refund for a book plus Study Prep bought together.
Access ends right away. A campus-store code is returned to that store within 14 days, not to Pearson. After 14 days, the payments page says you cannot exchange a book. A 6-month book can be extended from Manage access before it ends. Lifetime book access is five years online, then only in the app if you already downloaded it.
Mail a dispute
You want it on paper. The subscription agreement says to send a dispute notice here.
- 01Include your name, the email on the account, and what you want.
- 02Mail it to Pearson Legal Department, 221 River Street, Hoboken, NJ 07030.
An opt-out of arbitration uses the same street by registered mail, with the words “Reject Arbitration,” within 30 days of subscribing. That is not a cancellation.
How to know it worked
- Study Prep stays on until the term you already paid ends.
- A 14-day book refund ends the book the day you cancel. They email a confirmation. The money can take up to 10 days to show on the card or PayPal.
Watch out for
- A failed payment pauses access. They email you. After 8 tries, access is cancelled.
- An order can sit on hold for about 48 hours while they check the billing details. You are not charged until they confirm it.
- Apple Pay and PayPal on Pearson+ are ways to pay. The cancel is still in My account.
- You can pay a 6-month book in six monthly payments or all at once. That payment plan is not the same as a renewing Study Prep plan.
Pearson+ refunds
- The payments page says a book, or a book plus Study Prep bought together, is fully refunded if you cancel in the first 14 days.
- The same page says cancelling Study Prep does not get a refund.
- The subscription agreement says a Study Prep or Channel plan is not refunded, and a book refund window is whatever was shown when you bought it. If that screen and the payments page disagree, keep both.
Sources · checked 28 October 2026
