Do it yourself
Cancel Outschool yourself
TLDR: On the Transactions page, open Manage Plan and continue to cancel before the next charge, and withdraw from a class separately under Enrolled if you do not want it. Cancelling stops future membership charges, a month already started is not refunded, and it does not drop a class the child is already in.
Cancel the membership
You pay for the monthly credit plan.
- 01Open the Transactions page.
- 02The help page says click Manage Plan, then Cancel Plan, then Pause Plan or Continue to Cancel.
- 03The membership terms say click “update plan” and finish the cancel on the payment company’s page.
Do this before the next charge. The membership renews on the same calendar day each month. Cancelling stops future membership charges. It does not drop a class the child is already in. Those classes keep going, and the card is charged for them unless you withdraw.
Withdraw from a class
You do not want the class charged after the membership ends.
- 01Open the Classes tab, then Enrolled.
- 02Open that class.
- 03Select Withdraw.
Withdrawing ends that class immediately. A pause of the membership does not pause a class.
Mail a notice
You want it on paper. The privacy policy says to write here.
- 01Write that you are cancelling, and include the parent email.
- 02Mail it to Outschool, Inc., 2261 Market Street, #4545, San Francisco, CA 94114.
Privacy questions go to privacy@outschool.com or +1 (415) 968-1685. The privacy page does not list hours.
How to know it worked
- Credits already on the account can be used until the billing cycle ends. The help page says leftover credits then sit inactive and can come back if you rejoin. The terms say you lose unused credits at the end of the period unless they tell you otherwise in writing, and they are not paid out.
- After the membership ends, classes can still be bought one at a time.
Watch out for
- A pause lasts up to 12 weeks and starts at the end of the current cycle. You keep the credits you already have. You do not get new ones until it resumes. If the credits run out during the pause, the card is charged for classes that are still enrolled. To pause again, the plan has to renew for one cycle first.
- Pause, resume, and cancel the pause from Manage Plan.
- A downgrade starts next cycle. An upgrade starts right away, resets the billing date, and is not refunded. One-time extra credits are not refunded.
- If every card on file is declined, the membership is suspended or cancelled unless you add a new card.
- Memberships are billed in US dollars. The card company, not Outschool, stores the card.
- Credits cannot be given to someone outside the account, sold, or turned into cash.
Outschool refunds
- Once the month has started, the terms say that month is not refunded. Cancelling only stops the next charges.
- If they close the membership because of fraud or a broken rule, they do not refund it.
- A discount that required a payment is not refunded unless the offer said so.
Sources · checked 28 October 2026
