Do it yourself
Cancel Playground Sessions yourself
TLDR: In My Account, click Turn Auto-Renew Off, or call (646) 798-1909. The membership stays until the current term ends, a free trial must be cancelled before it ends, and a support article offers a full refund in the first 30 days of the first purchase.
Playground Sessions charges show up as
- Playground Sessions
Turn auto-renew off
You bought the membership on the website.
- 01Sign in at playgroundsessions.com.
- 02Open My Account.
- 03In the Membership section at the bottom of the page, click Turn Auto-Renew Off.
The terms say the same job is under account settings. The membership stays on until the current term ends, then access stops. Stopping use does not stop the charge.
Call or email
You want a person.
- 01Call (646) 798-1909, Monday through Friday, 10am to 6pm Eastern.
- 02Or email support@playgroundsessions.com.
The contact page says to use that email for billing and account questions.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Playground Sessions, Inc., 32 Avenue of the Americas, New York, NY 10013.
That is the address on the contact page. A copyright notice uses a different street in Salt Lake City. A cancellation is not a copyright notice.
How to know it worked
- Auto-renew turns off, and the membership ends when the current term ends.
- A free trial must be cancelled before it ends, or the plan starts and the card is charged.
Watch out for
- A support article lists Monthly at $24.99, Annual at $149.99, and Lifetime at $349.99. A later support article says monthly renews at $24.99 every 30 days, and annual renews at $12.49 a month starting in month 13. The license agreement says the same annual renewal.
- PayPal charges show as Playground Sessions. The license agreement does not name a card statement line.
- Lifetime includes two years of copyrighted songs. After that, songs can need another purchase. Songs bought one at a time are $1.99 in that license.
- They can change the fee. The terms say they will try to tell you before the next bill.
Playground Sessions refunds
- A support article offers a full refund of the membership in the first 30 days of the first purchase. Songs and a keyboard bundle are not refunded. Monthly and annual renewals are not refunded.
- The terms say subscription payments are not refundable, that you keep access through the period you paid, and that a refund is only at their discretion. The license agreement also says unused time is not refunded.

