Do it yourself
Cancel Zoosk yourself
TLDR: Cancel a Zoosk subscription where you bought it, before the next billing date. On the website, the help article walks through Account Settings to Cancel Subscription. Apple and Google subscriptions are cancelled in those accounts, and Zoosk says it cannot cancel them. You keep Premium until the period ends. Purchases are final, including renewals, and they do not refund or shorten the current term.
Cancel a subscription bought on Zoosk
You paid Zoosk on the website, by card or PayPal. The help article says you do not need the app installed.
- 01Go to My Profile, then Account Settings, then Subscription, then Manage Subscription.
- 02Select Manage Subscription again.
- 03Select your active subscription.
- 04Select Cancel Subscription.
- 05Choose a reason.
- 06Select Confirm Cancelation.
The terms, last modified September 25, 2026, also say you can cancel a website subscription from the account dashboard, or by emailing support@blackcaphq.com. Cancellation takes effect at the end of the current billing cycle.
Cancel an App Store subscription
You subscribed through the Apple App Store.
- 01Zoosk says Apple handles the subscription, and Zoosk cannot cancel it for you.
- 02Follow Apple's own subscription instructions. Zoosk links to Apple Support and does not print the Apple menu taps.
Deleting the Zoosk app does not cancel an App Store subscription. It stays active until the end of the current billing period after renewal is turned off.
Cancel a Google Play subscription
You subscribed through Google Play.
- 01Zoosk says Google handles the subscription, and Zoosk cannot cancel it for you.
- 02Follow Google's own subscription instructions. Zoosk links to Google Play help and does not print the Play menu taps.
Deleting the app does not cancel a Google Play subscription. Access continues until the end of the current billing period after renewal is turned off.
How to know it worked
- On the website, the help article says you see a cancellation message, and you get a confirmation email.
- Premium stays on until the current billing period ends. Then the account goes back to Basic.
- The terms say you are not charged for later months, and you do not get a refund or credit for a partial month.
- If the account is blocked and you paid on the website, Zoosk says that subscription is cancelled automatically and you get a confirmation email. You do not need to contact them to stop that one. An App Store or Google Play subscription is not stopped by the block.
Watch out for
- Cancel before the next billing date. The terms say a monthly subscription renews each month unless you cancel before that date, or it runs for the length you selected.
- A fee change comes with 30 days' written notice, by email or on the platform. If you do not agree, cancel before the new fee starts.
- Zoosk+ is the subscription. Premium Messaging is an upgrade. Boost and Instant Crush are one-time add-ons. The refund article says all of those, including renewals, are final.
- Turning off renewal does not refund a charge that already went through.
- If the account is blocked, a website subscription stops on its own. An Apple or Google subscription does not.
Zoosk refunds
- The refund article says all Zoosk purchases are final and non-refundable, including automatic renewals. Cancelling stops future renewals only.
- The terms say charges are non-refundable except as an order form expressly provides, or as the law requires, and they do not give refunds or credits for partial months.
- The refund article says some states and countries have limited cancellation or refund rights, and that those rights are described in the terms.
- App Store billing is handled by Apple. Google Play billing is handled by Google. Zoosk says it does not handle those refunds.
