Do it yourself
Cancel Pocket Prep yourself
TLDR: On the website, open Settings, then Purchases, and select Cancel Subscription, or cancel in Apple or Google if that store billed you. Premium lasts until the date you paid, and the cancel page does not promise a refund.
Cancel a web plan
You subscribed on the Pocket Prep website or web app.
- 01Log in to the web app.
- 02Open Settings, then Purchases.
- 03Click Edit next to the active plan.
- 04Select Cancel Subscription.
If you are not sure who billed you, Settings then Purchases shows it. Premium stays until the paid period ends. The next bill is what the cancel stops. New plans can no longer be started in the Apple App Store. An Apple plan you already have stays until you cancel it with Apple.
Cancel an app-store plan
Apple or Google billed you.
- 01Cancel it in that store. The help page links Apple’s and Google’s steps and does not print them.
Mail a notice
You want it on paper. The terms say to write here.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Pocket Prep, Inc., 324 Blackwell Street, Bay 5, Suite 510, Durham, NC 27701.
More help is the Message Center in the app. The terms print support@pocketprep.com with a space on each side of the @, for copyright notices. Use the subject Copyright Infringement for those. A cancellation is not a copyright notice.
How to know it worked
- Premium lasts until the date you already paid.
Watch out for
- Stopping use does not cancel a paid plan. The terms say you can end an account by stopping use. That is not the same as turning off a renewal.
- A child under 13 cannot use it. Under 18, a parent has to accept the terms.
- A material terms change gets at least 30 days’ notice. If you do not agree, stop using it.
Pocket Prep refunds
- The cancel help page does not promise a refund. It says you keep the time you already paid.
Sources · checked 28 October 2026
