How to cancel Preply

Cancel in Settings

You pay Preply for lessons.

1. 01Open Settings in your account.
2. 02Follow the cancel instructions there. The terms do not name the button.

Do it at least one day before the billing cycle ends. A free trial has the same one-day rule. Unused lessons in the plan expire at the end of the cycle. Lessons you already booked can still be taken. Cancelling one lesson, or a weekly time, does not cancel the subscription.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Preply, Inc., 1309 Beacon Street, Suite 300, Brookline, MA 02446.

Refund requests go to support@preply.com.

How to know it worked

• —A Subscribe to a Tutor plan refills lessons every 28 days until you cancel.
• —After a yearly plan’s trial, if you are not due a refund, the lesson balance keeps refilling every 28 days until that subscription ends.

Watch out for

• —Lessons are only booked with the tutor you chose. They are not cash, and you cannot give them away.
• —If the tutor misses a lesson, it goes back on your balance. If you cancel or miss inside the window on the My Lessons page, that lesson is used up.
• —You can add up to 8 extra lessons in a cycle. They expire with the cycle.
• —A failed payment can suspend the account if you do not cancel.
• —A trial lesson can be moved to another tutor twice. After that, the next lesson is paid.

Preply refunds

• —Payments are not refunded for a partial period or unused lessons, except where the terms or the law say otherwise. Ask at support@preply.com.
• —A monthly Subscribe to a Tutor plan may be refunded if you used no lessons and the payment was less than 28 days ago.
• —A yearly plan cancelled inside a 14-day trial, with no lessons used, can be refunded in full. If you used some lessons in that trial, the refund is only the value of the unused ones. The processing fee is not refunded. After that trial, a yearly cancel is not refunded.