Do it yourself
Cancel Ritual yourself
TLDR: Open Edit Subscription and select Unsubscribe for each product, at least 24 hours before the next order processes, or email my@ritual.com. After an order is processed it ships, product fees are non-refundable, and Ritual still sends any supply it says is owed.
Unsubscribe in your account
You can still sign in. Ritual's account help and the sales terms both point here.
- 01Go to ritual.com and sign in.
- 02Open your Dashboard or the Subscriptions tab.
- 03Choose Edit Subscription.
- 04Select Unsubscribe and follow the prompts. Offers may appear before the last step. Continue through them.
- 05Repeat for each product you want to stop.
The sales terms say to cancel in the Edit Subscription section of the Profile page, at ritual.com/pages/account, before the renewal date.
Email if the account page will not finish it
You need help along the way. The account help gives this address.
- 01Email my@ritual.com.
- 02Give the email on the account and say you want the subscription cancelled.
How to know it worked
- You confirm by finishing the Unsubscribe prompts.
- Cancel before the renewal date. Ritual says the subscription then ends and the next period is not charged.
- Moving the delivery date is not a cancellation. Reschedule Shipment only changes when the next order comes.
Watch out for
- Update the subscription at least 24 hours before the next order is set to process. After it is processed, Ritual cannot cancel it. It ships.
- The account page says a processing order will not take a change or a cancellation.
- There is no separate subscription fee. You pay for the product plus shipping and handling, then the plan renews at the current price.
- Ritual emails a reminder before each renewal charge.
- If several products share one shipment, changing the date moves the whole order. Removing one product means Unsubscribe on that item.
Ritual refunds
- The sales terms say product fees are non-refundable. If you cancel, Ritual sends any supply still owed and does not refund shipments you have not received as of the cancel date.
- A refund request goes to my@ritual.com. Ritual says refunds are issued at its discretion, back to the same payment method.
- If the carrier does not deliver within 30 days of the delivery date, the terms say you may cancel that order and request a refund.
Sources · checked 26 October 2026

