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Checked 26 October 2026

How to cancel ESO Plus

ZeniMax Media Inc. runs ESO Plus for The Elder Scrolls Online. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with ESO Plus so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase ESO Plus until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if ESO Plus never cancels
Cancel ESO Plus for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel ESO Plus

Fill out one short form. We mail an official termination letter to ESO Plus's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

ZeniMax Media Inc., Attn: Legal Dep't1370 Piccard DriveRockville, MD, 20850USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the ESO Plus subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel ESO Plus yourself

TLDR: If ZeniMax bills a PC, Mac, or Epic membership, cancel it on the ESO account, and cancel Steam, Xbox, or PlayStation on that store, because ZeniMax cannot see those charges. Membership fees are not refunded except where the law requires it.

Cancel on your ESO account

You pay ZeniMax directly for a PC, Mac, or Epic membership.

  1. 01Log in at account.elderscrollsonline.com.
  2. 02Select Manage Membership under Account.
  3. 03Select Cancel Membership and confirm with Please cancel my membership.
  4. 04Check for a banner saying the recurring membership is no longer active, and for the account status to say Cancelled.

If you cannot log in, the same help article links a form to cancel. If Cancel Membership is missing, the membership is managed on Steam or another platform.

Cancel on Steam

Steam bills the membership.

  1. 01Open Steam and sign in to the account with the membership. On the desktop client, select your username, then Account Details. In Big Picture, use the gear icon, then Account, then View Account Details. You can also use the Steam website.
  2. 02Under Store & Purchase History, select Manage Subscriptions.
  3. 03Select Edit next to The Elder Scrolls Online: Plus Membership.
  4. 04Select Cancel my subscription, then Apply.

Steam should show Cancelled under Next Billing Date. ZeniMax says it cannot see your Steam wallet or transaction history.

Cancel on Xbox

Microsoft bills the membership.

  1. 01Go to Services & subscriptions and sign in if asked.
  2. 02Find the subscription and select Payment & Billing, then Cancel. Use the Microsoft account that bought it.
  3. 03Select Confirm cancellation and check your inbox for the confirmation email.

ZeniMax says it cannot see Xbox transactions. Further help goes to Xbox support.

Cancel on PlayStation

Sony bills the membership.

  1. 01On the web, sign in to your PlayStation account, select your avatar, then Subscriptions Management, and turn off the recurring membership.
  2. 02On a PS4, go to Settings, then Account Management, then Account Information, then PlayStation Network Services. Select the membership, then Turn Off Auto-Renewal.
  3. 03On a PS5, go to Settings, then Users and Accounts, then Account, then Payment and Subscriptions, then Game and App Services. Find ESO, select the membership, then Turn Off Auto-Renewal.

ZeniMax says it cannot see PlayStation transactions. Further help goes to PlayStation support.

Call ZeniMax

ZeniMax bills the membership, or you want Customer Support to take the request.

  1. 01ZeniMax's terms say to cancel an account or membership at help.bethesda.net, or by phone.
  2. 02From North America, call 1-844-936-4629. ZeniMax also prints that number as 1-844-ZENIMAX.
  3. 03From outside the US, the terms list +1-410-220-2853 and say international rates may apply.

The ESO help articles say a Steam, Xbox, or PlayStation membership is cancelled on that store.

How to know it worked

  • On a PC, Mac, or Epic account, The Elder Scrolls Online emails a confirmation, and the account status shows Cancelled.
  • On Steam, Cancelled appears under Next Billing Date. On Xbox, check for the confirmation email.
  • Benefits last until the end of the current membership period. A cancellation on the ESO Plus page takes effect at the end of the current term.

Watch out for

  • A PC or Mac membership and a console membership are separate. You need one for each if you want the benefits on both.
  • Console memberships are bought and cancelled on PlayStation or Xbox, not on the ESO account site.
  • Members get 1,650 Crowns a month while the membership is active. That is a member benefit. The ESO Plus page does not list one US dollar price for every plan.
  • ZeniMax can change fees or billing methods, and it says it gives at least 35 days' notice of a change to a periodic membership fee.
  • When the membership ends, DLC game packs you did not buy separately stop. Progress you made with the membership bonuses stays. Items already in the Craft Bag stay, and you cannot add new materials.

ESO Plus refunds

  • The ESO store says no refunds or credits for partial months, unless your local law requires one. It points billing questions to help.elderscrollsonline.com.
  • ZeniMax's terms say it does not refund membership fees except where the law requires a refund.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel ESO Plus

  • You cannot log in, or do not remember the email

    The notice goes to ZeniMax Media in Rockville in your name and address. No login, no password.

  • Steam, Xbox, or PlayStation billed ESO Plus

    The notice names the store that took the payment, so there is a record of who was told.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with ZeniMax until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling ESO Plus

What people ask about ESO Plus.

I cancelled ESO Plus on the website and Steam is still charging me. What now?

A Steam membership is cancelled in Steam, not on the ESO account. If Cancel Membership is missing on the account page, the help article says another platform manages it. Cancel there, then keep Steam's Cancelled line or the store's email.

I cancelled ESO Plus and I am still being charged. What now?

Check the store that billed you, and check that you cancelled before the next charge. Benefits last until the current period ends. For a formal record, we send ZeniMax a dated notice with proof of delivery.

Can I get a refund from ESO Plus?

The ESO store says partial months are not refunded or credited, unless the law requires it. ZeniMax's terms say the same about membership fees. Ask at help.elderscrollsonline.com if you want them to review a charge.

Does cancelling ESO Plus delete my character?

No. The ESO Plus page says progress made with the membership bonuses stays. DLC you did not buy separately stops when the membership ends. Materials already in the Craft Bag stay there.

Can you cancel ESO Plus without me logging in?

Yes. The notice goes to ESO Plus in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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