Do it yourself
Cancel Seed yourself
TLDR: Open Settings, then Manage Subscriptions, and select Cancel Subscription, or email care@seed.com at least three business days before the period ends, and cancel an Amazon order on Amazon. Each subscription is separate, a processed order still ships, and only the first monthly order can be refunded within 30 days of delivery.
Cancel in your Seed account
You can still sign in. Seed's help article calls this the way to stop or cancel.
- 01Log in to your Seed account.
- 02Go to Settings and scroll to Manage Subscriptions.
- 03Select Cancel Subscription and follow the prompts.
- 04Check your email for the confirmation.
Each subscription is separate. Cancel every one if you want all future orders to stop. If Manage Subscriptions is missing, you are signed in with the wrong email.
Cancel by email
You want it in writing. The subscription terms name this address.
- 01Email care@seed.com.
- 02Give the email on the account and say you want the subscription cancelled.
- 03Send it at least three business days before the current period ends.
The website terms also list 844-646-3586 for help with Seed text messages. The cancellation section itself names the account and this email.
Cancel an Amazon Subscribe & Save
The subscription was bought on Amazon.com. Seed says it cannot cancel that one.
- 01Open Your Subscribe & Save Items on Amazon.
- 02Select the Subscriptions tab.
- 03Open the product, or select Edit.
- 04Select Cancel subscription, then Cancel my subscription.
Amazon Customer Service can help if the page has changed. Seed's help article says to use Amazon for delivery, payment, and returns on Amazon orders.
How to know it worked
- The account cancel sends a confirmation email.
- Cancelling does not cancel an order that has already been processed.
- Skipping or rescheduling the next shipment keeps the subscription. It is not a cancellation.
Watch out for
- Email the cancel request at least three business days before the current period ends. The terms say that is the email cutoff.
- A monthly DS-01 plan renews every four weeks. Some monthly DS-01 plans use 30 days. Other products renew every 30 days. Longer DS-01 plans renew every 3 or 6 months.
- The first renewal is four weeks or 60 days after the first payment, depending on the plan. Later renewals follow the cadence in your account.
- If you cancel every active subscription, loyalty points expire after 90 days.
- Reactivating a cancelled subscription ships a new order as soon as you finish checkout.
Seed refunds
- The subscription terms say you can ask for a refund of the first monthly subscription order within 30 days of delivery. Email care@seed.com. They refund the product cost minus shipping, VAT, or duties, and you do not send the product back.
- That refund is only for the first subscription order. Later refills are not covered, even if they ship inside those 30 days.
- A request after 30 days is not refunded. A subscription that was cancelled and later reactivated is not eligible.
