How to cancel Rocket Lawyer

Downgrade in your account

Rocket Lawyer bills the membership. The terms call this a downgrade from the paid plan to a free account.

1. 01Sign in at rocketlawyer.com.
2. 02Open the help question the terms link, "How do I cancel or downgrade my membership?"
3. 03Finish the downgrade so the paid membership becomes a free account.
4. 04Do it before the renewal date. The terms also say you can cancel in your online account before the plan renews.

A free trial becomes the paid membership at the end of the trial unless you cancel or downgrade first. Documents you already made stay available.

Cancel by phone

You cannot finish the online downgrade, or you want a person to do it.

1. 01Call (877) 881-0947. The terms say lines are open 6:00am to 6:00pm Monday to Friday Pacific Time.
2. 02Say you want the paid membership downgraded or cancelled before the renewal date.
3. 03Ask them to confirm the paid plan will not renew.

Cancel by email

You want the request in writing.

1. 01Email support@rocketlawyer.com.
2. 02Say you want the membership cancelled or downgraded, and give the email on the account.
3. 03Send it before the renewal date.

How to know it worked

• —The paid membership should show as a free account, or you should have a reply that it will not renew.
• —Cancel or downgrade before the renewal date. A trial converts to the paid plan at the end unless you do this first. Monthly plans renew each month.
• —Downgrading does not delete documents you created. The terms say you can still open those.

Watch out for

• —This is the recurring membership. Registered Agent service is a separate subscription. It renews yearly until you cancel it, and cancelling the membership is not described as cancelling the agent service.
• —A legal-services matter is also separate. The legal-services terms say you stop that work by emailing info@rocketlegalproservices.com. After you have paid, a refund of that work is their decision.
• —To cancel Registered Agent, the terms say to call (877) 881-0947 during business hours. You also have to file a change of agent with the state. Rocket Lawyer says it does not give a full or prorated refund for that service.
• —If a company pays for your membership, that sponsor controls the renewal. The terms say you can enroll yourself only if the sponsor stops paying.
• —If a payment fails, Rocket Lawyer may downgrade the plan, change the billing cycle, or pause the paid membership until the card works again.
• —A downgrade can still leave fees that Rocket Lawyer or its agents already incurred for your account. The terms say Rocket Lawyer may collect those.

Rocket Lawyer refunds

• —The terms say to contact support@rocketlawyer.com or (877) 881-0947 for a billing error or a problem delivering the service. They may help fix it, refund it, or offer credit. That is their decision.
• —Except where state law allows otherwise, refund requests must be made within 30 days of purchase.
• —They say they do not offer refunds for access paid by a program sponsor, incorporation filings, short-term rental licensing, tax preparation, registered agent service, work already started or finished, annual plans after 30 days, an annual plan bought with another discounted Rocket Lawyer product, or money you paid straight to a third party.
• —Their plain-language summary says they do not give refunds for services you already used, unless you have a good reason. Cancelling the membership is not described as a refund of a used month.