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Checked 29 October 2026

How to cancel Runway

Runway AI, Inc. sells Runway in the US, from Dover, Delaware. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Runway so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Runway until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Runway never cancels
Cancel Runway for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Runway

Fill out one short form. We mail an official termination letter to Runway's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Runway AI, Inc.800 North State StreetSuite 304Dover, DE, 19901USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Runway subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Runway yourself

TLDR: Open Plans and Billing and cancel. You keep the plan until the current period ends, it does not renew, and the time left is not refunded unless the law requires it.

Cancel on Plans & Billing

Runway is set to renew.

  1. 01Log in.
  2. 02Open Plans & Billing and cancel.

You keep the plan until the current period ends. It does not renew after that. The time left is not partly refunded unless the law requires it. A lower plan waits until the current period ends. A discount lasts for the number of periods in the offer, then renews at the regular price. Cancel before that change to avoid the full price. One trial or promo per person, and a new plan after a cancel may not get another promo. If a renewal payment fails, they can pause the plan and keep trying the card. When it pays, the new period starts that day. The card company may send a new card number. A refund they choose to give ends the plan as soon as the refund starts. Enterprise plans use a different agreement.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Runway AI, Inc., 800 North State Street, Suite 304, Dover, DE 19901.

A notice is received when an overnight letter or a first-class letter gets there. An arbitration opt-out uses the same street within 30 days of first becoming subject to that section. Cancel on Plans & Billing as well.

How to know it worked

  • You keep the plan until the current period ends.
  • It does not renew after that.

Watch out for

  • A promo becomes the regular price when the promo periods end.
  • A refund they grant ends the plan as soon as it starts.

Runway refunds

  • Fees are not refunded, and time left in the period is not credited, unless the law requires it.
  • They can choose to refund. The steps are in the Help Center, which these terms do not reprint.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Runway

  • You cannot log in, or do not remember the email

    The notice goes to Runway in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Runway until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Runway

What people ask about Runway.

How do I cancel Runway?

Log in, open Plans & Billing, and cancel. Mail goes to Runway AI, Inc., 800 North State Street, Suite 304, Dover, DE 19901.

Do I get the rest of the month back?

No. You keep it until the period ends, and that fee is not partly refunded.

Can you cancel Runway without me logging in?

Yes. The notice goes to Runway in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Runway off to us$14.95 once · we handle the rest

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