EndSubscription
Checked 29 October 2026

How to cancel SmugMug

SmugMug Inc. sells SmugMug in the US, from Mountain View, California. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with SmugMug so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase SmugMug until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if SmugMug never cancels
Cancel SmugMug for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel SmugMug

Fill out one short form. We mail an official termination letter to SmugMug's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

SmugMug Inc.67 E Evelyn AvenueSuite 200Mountain View, CA, 94041USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the SmugMug subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel SmugMug yourself

TLDR: Cancel in Account Settings, or email help@smugmug.com and wait for their reply, because it is not ended until they email you back. Access stops when that email arrives, even if time is left, and the fee is not refunded.

Cancel in Account Settings

SmugMug is set to renew.

  1. 01Open Account Settings.
  2. 02Open the Subscription section and cancel the account.

You can also email help@smugmug.com and clearly say you want it ended. It is not ended until they email you back. They may ask for more information first. When that email arrives, access stops right away, even if months are left. The fee is not refunded, including unused time. The plan renews for the same length unless you cancel before the term ends. Keep your own copies of the photos and videos. They do not promise the files will still be there after it ends. A failed renewal payment can close the account. A failed add-on payment gets a grace period with no new charges, then they can end that add-on.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to SmugMug Inc., 67 E Evelyn Avenue, Suite 200, Mountain View, CA 94041.

Copyright notices use that street, Attention: Copyright Agent, or dmca@smugmug.com. The phone 833-522-8821 is printed for the copyright agent. Email help@smugmug.com as well, and wait for their confirmation email.

How to know it worked

  • The plan ends when their confirmation email arrives.
  • Access stops then, even if time is left on the term.

Watch out for

  • Save your own copies. They do not promise the files stay after it ends.
  • It is not cancelled until they email you.

SmugMug refunds

  • Subscription fees are not refunded, including unused time.
  • A physical product can be returned within 30 days of receiving it for a replacement or a refund of the product price. The original shipping is refunded only if the item is physically defective.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel SmugMug

  • You cannot log in, or do not remember the email

    The notice goes to SmugMug in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with SmugMug until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling SmugMug

What people ask about SmugMug.

How do I cancel SmugMug?

Cancel in the Subscription section of Account Settings, or email help@smugmug.com. It ends when they email you back. Mail goes to SmugMug Inc., 67 E Evelyn Avenue, Suite 200, Mountain View, CA 94041.

Do I keep the months I already paid?

No. Access stops when they confirm, even if time is left, and the fee is not refunded.

Can you cancel SmugMug without me logging in?

Yes. The notice goes to SmugMug in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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