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Checked 29 October 2026

How to cancel Smartsheet

Smartsheet sells its plans in the US, from Bellevue, Washington. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Smartsheet so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Smartsheet until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Smartsheet never cancels
Cancel Smartsheet for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Smartsheet

Fill out one short form. We mail an official termination letter to Smartsheet's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Smartsheet, Attn: Legal500 108th Ave NESuite 200Bellevue, WA, 98004USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Smartsheet subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Smartsheet yourself

TLDR: Email legal@smartsheet.com at least 30 days before the term ends and say you do not want it to renew. The current term still runs, that fee is not refunded, and an email counts one business day after it is sent.

Send a non-renewal notice

Smartsheet is set to renew.

  1. 01Write that you do not want the plan to renew.
  2. 02Send it at least 30 days before the term ends.

Email legal@smartsheet.com, or mail the address below. An email counts one business day after it is sent. Certified mail counts five business days after it is sent. If you do not send notice, the units you bought or used renew for one year. One-time services do not renew. Orders cannot be cancelled, and the fee is not refunded, except where the agreement says otherwise. A price increase for a renewal that keeps the same number of units, or more, needs 45 days’ notice. Credits and one-time prices do not carry into the renewal. If the online service does not work as the documentation says, and they do not fix it within 30 days of your written notice, you can end that service and get the prepaid fee back for the part that ends.

Mail the notice

You want it on paper.

  1. 01Write that you do not want the plan to renew, and include the account name.
  2. 02Mail it by certified mail to Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200, Bellevue, WA 98004.

Also email legal@smartsheet.com. Send it early enough that the 30 days land before the term ends. Certified mail counts five business days after you send it.

How to know it worked

  • Notice at least 30 days before the end stops the next year.
  • The current term still runs, and that fee is not refunded.

Watch out for

  • Certified mail is counted as received five business days after it is sent.

Smartsheet refunds

  • Subscription fees are not refunded, except where the agreement says otherwise.
  • If they do not fix a failure of the online service within 30 days of written notice, you can end it and get the prepaid fee back for the part that ends.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Smartsheet

  • You cannot log in, or do not remember the email

    The notice goes to Smartsheet in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Smartsheet until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Smartsheet

What people ask about Smartsheet.

How do I cancel Smartsheet?

Send written notice at least 30 days before the term ends to legal@smartsheet.com, or mail Smartsheet, Attn: Legal, 500 108th Ave NE, Suite 200, Bellevue, WA 98004.

Can I stop in the middle of the year?

No. The order runs to the end, and that fee is not refunded.

Can you cancel Smartsheet without me logging in?

Yes. The notice goes to Smartsheet in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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