Do it yourself
Cancel Snapchat+ yourself
TLDR: If you subscribed on the web, cancel at accounts.snapchat.com, and if Apple, Google, Verizon, or MySTC bills you, cancel with them at least 24 hours before a trial ends. You keep Snapchat+ until the period you paid ends, and Snap does not refund the rest of that period or an app-store purchase.
Cancel a web subscription
You subscribed to Snapchat+ on the web. Snap bills the card you entered. This is not an Apple or Google plan.
- 01Open the Snapchat accounts portal at accounts.snapchat.com/v2/my-subscription.
- 02Or sign in at snapchat.com, click Accounts, then My Subscription.
- 03Cancel the subscription on that page.
If you tap Manage in Snapchat and you subscribed on the web, Snap sends you to this page. The same page is where you change the plan or the card. Memories+ uses these same steps. It is a different plan from Snapchat+.
Cancel in the App Store
You subscribed on an iPhone or iPad. Apple bills you.
- 01Open the App Store for the Apple ID that pays.
- 02Find Snapchat+ under your active subscriptions.
- 03Cancel it there.
Cancel at least 24 hours before a trial ends. Snap says if you cancel on the last day, Apple renews the subscription. Memories+ is cancelled the same way. Snap does not refund an App Store purchase.
Cancel in Google Play
You subscribed on Android. Google bills you.
- 01Open Google Play for the account that pays.
- 02Find Snapchat+ under your active subscriptions.
- 03Cancel it there.
Memories+ is cancelled the same way. Snap does not refund a Google Play purchase.
Cancel through Verizon or MySTC
You bought Snapchat+ through Verizon +play or the MySTC app. That partner bills you.
- 01Snap says to contact Verizon for +play, or MySTC app support, for that subscription.
- 02Snap does not process the refund. Ask the partner.
Cancel a creator subscription
You pay a creator inside Snapchat. This is not Snapchat+ and not Memories storage.
- 01Open Settings, then Creator Subscriptions, then Billing.
- 02Tap that creator's subscription.
- 03Tap Cancel Subscription.
You cannot cancel from the creator's profile. Billing appears here only if you have subscribed to a creator before. You keep the benefits until the billing cycle ends. Apple or Google still processes the payment, so a refund request goes to them.
How to know it worked
- In the US, a cancelled Snapchat+ plan does not renew. You keep it until the month or year you already paid ends.
- A creator subscription keeps its benefits until that billing cycle ends, then it expires.
- On the web, the Subscription Management page is where you can see the plan after you cancel.
Watch out for
- Snap does not publish one US price. The price on your device, or at snapchat.com/plus, is the price you pay. It can differ by country and device.
- Plans can be monthly or yearly. Where offered, Snap also lists a Family plan, a Platinum monthly plan, and a Lens+ monthly plan. Platinum and Lens+ are still rolling out.
- The Family plan is the only one that adds other people, up to two. Each person gets Snapchat+ and 250GB of Memories storage. If you switch off the Family plan, those people lose Snapchat+.
- Lens+ includes the same Memories storage as Snapchat+. Memories+ is a separate plan. Cancel it with the same web, Apple, or Google steps, not with the creator steps.
- A web signup can put a temporary card check on your statement. Snap says that check comes back in a few days. It is not the subscription price.
- A promo price for two or three months is billed monthly. Snap says it cannot be restored if you cancel before the promo ends.
Snapchat+ refunds
- Snap says paid-feature sales are final. It does not offer refunds or credits except where the law requires them, or where its paid-feature terms say otherwise.
- You cannot get the rest of a Snapchat+ period refunded after you cancel. You keep using it until the paid period ends.
- Apple, Google, Verizon +play, or MySTC billed you? Snap says it does not process that refund. Ask them.
- Snap also says it cannot refund a creator subscription bought through the App Store or Google Play.

