How to cancel SiriusXM

Cancel in your account

SiriusXM bills you. Streaming app-only plans are cancelled here. A direct-billed satellite plan can also be managed in the Online Account Center.

1. 01Sign in at siriusxm.com/myaccount, or open the Subscriptions tab in the Online Account Center.
2. 02Open the plan you want to stop and follow the cancellation steps.
3. 03Cancel more than 24 hours before the renewal date.

Uninstalling the app, selling the car, or not listening does not cancel the plan. Each subscription is cancelled on its own.

Cancel by phone

You bought the plan directly from SiriusXM.

1. 01Call 1-866-635-2349 for audio or infotainment. The customer agreement lists Monday to Friday, 8 a.m. to 8 p.m. ET.
2. 02Have your account number or radio ID, also called the ESN or RID.
3. 03Say you want to cancel, more than 24 hours before the renewal date.

Aviation or marine plans use 1-800-985-9200, with the same Monday to Friday hours in the agreement. Contact Us lists longer call hours: Monday to Sunday, 8 am to 8 pm ET. The help page lists a different number, 866-635-8641.

Cancel by chat

You bought the plan directly from SiriusXM and want it in writing on the screen.

1. 01Open the chat at siriusxm.com/contact-us.
2. 02Say you want to cancel the satellite plan, the streaming plan, or both.
3. 03Do it more than 24 hours before the renewal date, and save the chat.

Contact Us says chat is available 24/7. The customer agreement PDF lists shorter chat hours: Monday to Friday, 8 a.m. to 11 p.m. ET, and Saturday to Sunday, 8 a.m. to 8 p.m. ET. Use the shorter hours if you want to be inside both.

Cancel on Apple

You subscribed in the SiriusXM app on an Apple device. Apple bills you.

1. 01Cancel SiriusXM in your Apple subscriptions. SiriusXM cannot stop an Apple charge.
2. 02Cancel more than 24 hours before the renewal date, or it might renew.
3. 03After you cancel, SiriusXM says the plan stops at the end of the current billing cycle.

Uninstalling the app does not cancel it.

Cancel on Google Play

You subscribed through Google Play. Google bills you.

1. 01Cancel the SiriusXM plan in Google Play. SiriusXM cannot stop that charge.
2. 02Cancel more than 24 hours before the renewal date, or it might renew.
3. 03SiriusXM says the plan then stops at the end of the current billing cycle.

Uninstalling the app does not cancel it. To move from Streaming Platinum down to Streaming Music & Entertainment, SiriusXM says you cancel Platinum first, wait until it expires, then buy the other plan.

Cancel on Roku

You subscribed in the SiriusXM app on Roku. Roku bills you.

1. 01Go to my.roku.com on a computer or phone. SiriusXM says you cannot cancel inside its app.
2. 02Sign in, scroll down, and select manage your subscriptions.
3. 03Find the channel under active subscriptions, select cancel subscription, and choose a reason.

Cancel a T-Mobile plan

T-Mobile bills you for SiriusXM on a postpaid wireless line.

1. 01Sign in at T-Mobile or in the T-Mobile app with your T-Mobile ID.
2. 02On the website, choose Manage add-ons, select the phone number, deselect SiriusXM, agree, and choose Agree & Submit.
3. 03In the app, open Account, then Manage Data and Add-ons, deselect SiriusXM, and submit.

A T-Mobile plan does not cancel a SiriusXM plan you bought directly, or one billed by Apple, Google, or Roku. Cancel each one with the company that bills it.

How to know it worked

• —Cancel more than 24 hours before the renewal date. The help page says the plan might renew otherwise. The agreement says to cancel at least 24 hours prior. The earlier cutoff is the one to use.
• —For a direct audio plan, cancellation usually takes effect at the end of the period you already paid for. Inside the 7-day or 30-day windows below, the agreement says it can end immediately.
• —Save the chat, or ask the phone agent to confirm the stop. A partner bill is confirmed by Apple, Google, Roku, or T-Mobile, not by SiriusXM.

Watch out for

• —Satellite radio and streaming are separate subscriptions. Cancelling one does not cancel the other. A plan on a second car is separate too.
• —A paid plan renews for another like period until you cancel. A trial or extended plan included with a vehicle purchase does not auto-renew, and it is not refundable.
• —Selling, trading, or losing the car does not cancel a plan you bought from SiriusXM. Not using the radio does not cancel it either.
• —The customer agreement lists 1-866-635-2349, Monday to Friday, 8 a.m. to 8 p.m. ET. Contact Us lists Monday to Sunday, 8 am to 8 pm ET. The manage-or-cancel page lists 866-635-8641. Call 1-866-635-2349 inside the Monday to Friday window so you are inside the stricter schedule.
• —Some offers include a cancellation fee or early termination fee. The agreement says that fee is in the offer details.
• —After a trial or paid plan, SiriusXM may turn on a free ad-supported plan on the radio. Opting out of that free plan is a separate letter to Listener Care. It is not the same as cancelling the paid plan.

SiriusXM refunds

• —Cancelling stops future charges. It does not by itself refund the period you already started.
• —For a monthly audio plan, the agreement says a cancel within 7 days of the start date ends the plan immediately, and fees paid are eligible for a pro-rata refund if you request one. That 7-day right does not apply to later monthly renewals.
• —For a quarterly, annual, or other non-monthly audio plan, a cancel within 30 days of the start, or of a later renewal charge, ends that period immediately, and those fees are eligible for a pro-rata refund if you request one. After 30 days, the stop waits until the period ends and the fees are non-refundable.
• —Outside those windows, the agreement says fees are non-refundable except where the law requires a refund. Any other credit is SiriusXM's choice, and it does not have to do it again.
• —Billed by Apple, Google, Roku, T-Mobile, or another seller? Their refund rules apply. Ask them.