How to cancel Symbolab

Unsubscribe in the account

You want to stop the plan and keep the login.

1. 01Sign in.
2. 02Open Account Settings.
3. 03Under Subscription, click Unsubscribe.

The same screen has Pause if you only want to stop it for a while. A PDF still posted on the site says the button is Cancel membership on the Account management page, and that the cancel takes effect immediately while access lasts through the period you paid. Use the button you see.

Email support

You cannot find the button.

1. 01Email support@symbolab.com.
2. 02Give the email on the account and say you want the subscription cancelled.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Learneo, Inc., Attn: Privacy Compliance, 2000 Seaport Blvd, Floor 3, Redwood City, CA 94063.

The Symbolab privacy policy lists that address, privacy@learneo.com, and 866-634-9397 for privacy questions. A different Learneo contact page lists 2261 Market Street #10569, San Francisco, CA 94114 as the mailing address. A Symbolab cancellation can go to Redwood City.

How to know it worked

• —The current terms say Unsubscribe keeps the account and stops the subscription.
• —The posted PDF says you keep membership access until the billing period ends, and you are not billed again.

Watch out for

• —A monthly plan that starts on the 31st is next billed on the last day of the shorter month. The PDF gives January 31, then February 28, as the example.
• —A price change is emailed first. Cancel before the next bill if you do not want it.
• —A bundle cannot be paused. The FAQ says that access runs for the whole period once it starts.

Symbolab refunds

• —The posted membership terms say payments are not refunded, including unused days.
• —The bundle FAQ says a bundle purchase is final.