Do it yourself
Cancel Urban Remedy yourself
TLDR: Email connect@urbanremedy.com and say you want the subscription cancelled. The account page is for orders and addresses, not the cancel, and if they cancel an order after you were billed, they refund that bill.
Email them to cancel
Urban Remedy bills a subscription.
- 01Email connect@urbanremedy.com.
- 02Say you want the subscription cancelled, and include the email on the account.
The terms say a change or cancel of an order or a subscription, and a request to delete the account, go to that email. The account page at urbanremedy.com/my/account is for recent orders, addresses, and the password. It does not list a cancel button. Text STOP only ends texts. An unsubscribe link only ends marketing email.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Urban Remedy, Inc., Attention: Support, 208 S. Garrard Blvd, Richmond, CA 94801.
The terms say you may contact them about the service at that street.
How to know it worked
- They email you if they refuse or cancel an order.
- If they cancel an order after you were billed, they refund that bill.
Watch out for
- They can change a price as soon as it is posted. A pricing mistake can get an order cancelled.
- An order confirmation means they received the order. It does not mean they accepted it.
Urban Remedy refunds
- Products can be refunded or exchanged only under the policy on the site.
- If they cancel an order after billing you, they refund that amount.
Sources · checked 28 October 2026

