Do it yourself
Cancel Vinesse Wine Club yourself
TLDR: Cancel the wine club by calling 1-800-823-5527, using live chat, or emailing support@vinesse.com, at least 5 days before the next shipment. The cancellation takes effect when Vinesse processes it. A shipment already processing at the warehouse, or already out for delivery, generally cannot be stopped, and you still pay for it.
Cancel by phone
You want customer service to stop the membership.
- 01Call 1-800-823-5527, Monday to Friday, 7:00 a.m. to 4:00 p.m. Pacific Standard Time.
- 02Say you want the wine club membership cancelled.
The club terms say the cancellation is effective when Vinesse processes the request. Do this at least 5 days before the next scheduled shipment.
Cancel by live chat
You want the chat they list for membership changes.
- 01Open live chat, Monday to Friday, 7:00 a.m. to 4:00 p.m. PST.
- 02Say you want the wine club membership cancelled.
Cancel by email
You want it in writing before the next shipment.
- 01Email support@vinesse.com.
- 02Say you want the wine club membership cancelled, and give the name on the membership.
- 03Send it at least 5 days before the next scheduled shipment.
How to know it worked
- You cancel by contacting Vinesse. The club pages do not describe an account button.
- The cancellation takes effect when they process the request.
- A shipment that is already processing at the warehouse, or already out for delivery, generally cannot be stopped. That shipment is still yours to pay for.
- The same 5-day notice is what they ask for if you need a shipment changed because you will be away.
Watch out for
- Offer pages say future shipments can be cancelled or delayed by calling, using web chat, or emailing support@vinesse.com before the shipment. Delaying is not the same as cancelling the membership.
- Mail goes to Vinesse Customer Support, 3435 E. Thousand Oaks Blvd., #7629, Westlake Village, CA 91362.
- The club pages say you are not committing to a long membership and can cancel at any time. The 5-day rule is about stopping the shipment that is already in motion.
Vinesse Wine Club refunds
- The club terms do not promise a refund of a shipment that is already processing or out for delivery.
- If you do not enjoy a wine, the club pages say to call within 45 days and they will replace it. That is a replacement, not a stated cash refund.
Sources · checked 2 November 2026

