How to cancel Winc

Cancel by email

You want the club stopped. The Bright Cellars move-to-Winc page says to write if you need help cancelling.

1. 01Email support@winc.com.
2. 02Say you want the membership cancelled, and give the email on the account.
3. 03Ask them to confirm the next shipment will not go out.

Cancel by phone

You want a person.

1. 01Call 855-282-5829. The site says the line is open Monday to Friday, 6am to 5pm PT, and Saturday and Sunday, 7am to 4pm PT.
2. 02Say you want the membership cancelled.
3. 03Ask them to confirm it.

How to know it worked

• —The site says you can cancel anytime. There is no commitment.
• —You can also skip the next order. A skip is not a cancel.
• —You get an email 3 days before the ship date so you can swap bottles.

Watch out for

• —Bottles are typically $16 to $20. Shipping is free on subscription orders of 4 or more bottles. Orders of 12 or more bottles are an extra 10% off.
• —Bright Cellars members joined Winc in October 2024. That membership continues on Winc unless you cancel it.
• —The site says there is a 100% satisfaction guarantee. It does not spell out the refund steps on the page that describes the move.

Winc refunds

• —The pages checked do not say a shipment already sent is refunded when you cancel.
• —They do say you can cancel anytime so later shipments stop.