Do it yourself
Cancel Wine Access yourself
TLDR: Open Account Settings and click Skip or Cancel at least one full business day before the next order-placement date, because a skip is not a cancel, or email help@wineaccess.com. Benefits end right away, an unshipped order can be refunded or credited, and the terms do not say the membership charge itself comes back.
Cancel under Skip or Cancel
You are at least one full business day before the next order-placement date.
- 01Log in to your account on wineaccess.com.
- 02Click Account Settings.
- 03Click Skip or Cancel.
A skip is not a cancel. You can skip no more than 2 shipments in a row, and no more than 2 shipments in two years, or the terms say the membership benefits end.
Cancel by email
You cannot use the account. Give them time. The terms say other channels can take up to 5 business days.
- 01Email help@wineaccess.com.
- 02Say you want the subscription cancelled, and give the email on the account.
- 03Send it well before the next order-placement date.
Call member services
You want a person. The contact page lists the phone. The terms say a request that is not made in the account can take up to 5 business days.
- 01Call (866) 946-3923. The contact page says 8 a.m. to 5 p.m. PT, every day.
- 02Say you want the membership cancelled.
How to know it worked
- Cancel or skip at least one full business day before the next order-placement date, or that shipment is charged.
- The card is charged at least one full business day before the next ship date.
- When you cancel, the subscription benefits end immediately.
Watch out for
- You have to be 21. Wine ships only inside the United States. An adult 21 or older has to sign for it.
- Ground shipping is included at $150 or more, to the continental US. Alaska and Hawaii are left out of that included-shipping line. Temp-control packaging is $12, or free at $300 or more.
- If a bottle is damaged in transit, email them within 7 days of delivery, with a photo if you can. They replace it if they still have it, or refund it or give store credit.
- If a wine does not impress you, the contact page says they will credit that bottle. It does not say the membership fee comes back.
- Mail goes to WineAccess, Inc., 122 Camino Oruga, Building A, Napa, CA 94558.
Wine Access refunds
- An order that has not shipped can be cancelled by email or phone. They refund it or give store credit, whichever you ask for.
- The subscription terms do not say the membership charge itself is refunded when you cancel. Benefits end right away.
Sources · checked 28 October 2026
