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Checked 26 October 2026

How to cancel Experian

ConsumerInfo.com, Inc., also called Experian Consumer Services, runs paid Experian memberships in the US, and membership mail goes to Allen, Texas. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Experian so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Experian until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Experian never cancels
Cancel Experian for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Experian

Fill out one short form. We mail an official termination letter to Experian's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

experian.com, Attn: Customer CareP.O. Box 2390Allen, TX, 75013USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Experian subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Experian yourself

TLDR: Sign in at experian.com and switch the paid plan to the free one, or call 1-866-617-1894. That stops future charges, but it does not delete your credit file or promise back the month you already paid.

Switch to the free membership

Experian bills a paid monthly membership and you can still sign in.

  1. 01Sign in at experian.com.
  2. 02Experian says you are sent to your membership settings.
  3. 03Select the free membership, the one with no monthly cost.
  4. 04Check the account shows the free membership.

The plans page says you can change, cancel, upgrade, or go back to the free plan at any time. The help page describes the cancel as a switch from a paid monthly membership to the free one.

Change the membership by phone

You cannot sign in, or the settings page will not finish it.

  1. 01Call 1-866-617-1894.
  2. 02Lines are open Monday to Friday 8am to 8pm CT, and Saturday to Sunday 8am to 6pm CT.
  3. 03Say you want the paid membership changed to the free membership with no monthly cost.

How to know it worked

  • After you sign in, the help page says you land on membership settings. The account should show the free membership, not Core, Plus, or Premium.
  • On the phone, ask the agent to confirm the paid plan has been changed to the free one.
  • The free membership still includes an Experian credit report and FICO Score, credit monitoring alerts, and online disputes. That is what the help page lists. It is not the same as deleting the credit file.

Watch out for

  • This stops a paid Experian consumer membership. It does not close a bank account, delete your credit file, or lift a credit freeze.
  • A security freeze or fraud alert is a separate choice. Experian's contact page says you can add one online or by phone. Changing the membership is not that request.
  • Experian Smart Money checking and savings are listed on the free plan as well as the paid plans. The help page says those banking services are provided by Community Federal Savings Bank. Switching off Plus or Premium is not described as closing that account.
  • Plus and Premium include a tool that cancels other companies' subscriptions. That tool is not how you cancel Experian. Cancel Experian in membership settings or at 1-866-617-1894.
  • The plans are Free, Core, Plus, and Premium. Core, Plus, and Premium are the paid ones. Pick the free membership if you want the monthly fee to stop.

Experian refunds

  • The help and plans pages tell you to move a paid monthly membership to the free membership. They do not say that switch refunds the month you already paid.
  • Ask on the same call if you want a refund of a charge. Nothing on those pages promises one.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Experian

  • You cannot log in, or do not remember the email

    The notice goes to Experian Customer Care in your name and address. No login, no password.

  • The paid plan still shows after you tried to switch

    The notice asks Experian to move the membership to the free plan, which is the cancel the help page describes.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You thought this deleted your credit file or lifted a freeze

    The notice cancels the paid membership. It says the credit file and any freeze stay separate from that membership.

  • You would rather not chase support

    We post and email the notice, then follow up with Experian until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Experian

What people ask about Experian.

How do I cancel a paid Experian membership?

Sign in and change the paid monthly membership to the free membership with no monthly cost. Or call 1-866-617-1894, Monday to Friday 8am to 8pm CT, and Saturday to Sunday 8am to 6pm CT. The paid plan names on the plans page are Core, Plus, and Premium.

Does cancelling Experian delete my credit report or lift a freeze?

No. The help page says the free membership still includes your Experian credit report, FICO Score, credit monitoring, and online disputes. A freeze or fraud alert is added separately, online or by phone. This cancel does not do that, and it does not delete the credit file.

Does this close my Experian Smart Money account?

The plans page still lists the digital checking and savings accounts on the free membership. Banking is provided by Community Federal Savings Bank. Changing Core, Plus, or Premium to the free membership is not the same as closing that bank account.

Can Experian cancel my other subscriptions for me?

Plus and Premium include a subscription-cancellation benefit for other companies. That is Experian contacting those companies. It is not the way to stop Experian's own membership fee.

Can you cancel Experian without me logging in?

Yes. The notice goes to Experian in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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