Do it yourself
Cancel Yumi yourself
TLDR: Cancel the plan in My Account, or email support@helloyumi.com, before the next charge. Charges made before you cancel are not refunded, and a box already charged still ships.
Cancel in My Account
Yumi bills the box.
- 01Log in at helloyumi.com.
- 02Open My Account.
- 03Cancel the plan.
You can also email support@helloyumi.com. The first monthly plan charges four weeks right away. Later charges come no sooner than 7 days before the next four weeks, until you cancel. They email the charge date every four weeks. It is often 6 or 7 days before delivery, and it can move. Pause or cancel before that charge date. A cancel usually starts after any box you were already charged for. That box still ships. Cancelling before the first box arrives may or may not stop it. They decide, and they email you. Credits are lost when you cancel. Reward points that are not used within 90 days of cancelling are lost too.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Yumi, Attn: Legal Department, 218 NW 24th St, Miami, FL 33127.
The terms say you may give notice by first-class mail or overnight courier to that street. A paper request still has to beat the charge date.
How to know it worked
- Money already charged is not refunded.
- A box already charged still ships.
Watch out for
- A price or plan change starts the next billing period after they notify you. Cancel before that date if you do not want it.
- A gift card can require a card on file for charges beyond the gift balance.
Yumi refunds
- Charges made before you cancel are not refunded.
- Unhappy with a delivery: email support@helloyumi.com within 24 hours. They may credit or refund it, and they may ask for photos or a return. That is their choice.
Sources · checked 28 October 2026

