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Checked 28 October 2026

How to cancel Wisp

Wisp, Inc. sells Wisp in the US, from San Francisco. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Wisp so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Wisp until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Wisp never cancels
Cancel Wisp for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Wisp

Fill out one short form. We mail an official termination letter to Wisp's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Wisp, Inc.548 Market StreetSuite 52789San Francisco, CA, 94104USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Wisp subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Wisp yourself

TLDR: Cancel the refill in the patient portal, or email support@hellowisp.com, at least 48 hours before the next refill. A notice in time stops the next charge, you still owe anything already due, and the terms do not print a refund for a period that already started.

Cancel in the patient portal

Wisp bills a refill plan.

  1. 01Log in to the patient portal.
  2. 02Cancel the subscription.

You can also email support@hellowisp.com. Do it at least 48 hours before the first day of the next refill or the next period is charged. You do not have to buy the next refill. A prescription plan does not renew until you finish the renewal form and a clinician says it is appropriate. If the prescription is not valid on the renewal date, you are not billed until a new one is processed. The medicine price can be separate if you pick it up at a pharmacy that is not their mail-order pharmacy. The fee is on the product page and can change. A higher price starts at the next renewal. If the card fails at renewal, they can delete the account and stop the products.

Mail a notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Wisp, Inc., 548 Market Street, Suite 52789, San Francisco, CA 94104.

The terms say that is their mailing address. A letter still has to arrive at least 48 hours before the refill or that period is charged. Email is faster.

How to know it worked

  • A cancel received 48 hours ahead stops the next refill charge.
  • You still owe any amount that was already due.

Watch out for

  • An unpaid account can be paused, and they can add collection fees.
  • If they end the account because you broke the terms, you cannot open a new one under another name or email.

Wisp refunds

  • The terms do not print a refund for a refill period that already started. Cancelling stops the next one.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Wisp

  • You cannot log in, or do not remember the email

    The notice goes to Wisp in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Wisp until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Wisp

What people ask about Wisp.

How do I cancel Wisp?

Cancel in the patient portal, or email support@hellowisp.com, at least 48 hours before the next refill. Mail goes to Wisp, Inc., 548 Market Street, Suite 52789, San Francisco, CA 94104.

Does a prescription refill itself?

Not until you complete the renewal form and a clinician approves it. If there is no valid prescription on the renewal date, you are not billed yet.

Can you cancel Wisp without me logging in?

Yes. The notice goes to Wisp in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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