How to cancel AdaptedMind

Cancel on your account page

AdaptedMind bills you on the website.

1. 01Sign in at adaptedmind.com and open My Account.
2. 02Check the next renewal date listed there. Cancel before that date.
3. 03Click Cancel my AdaptedMind Account and follow the instructions.
4. 04They may ask for a few details to confirm the account.

The terms say they do not email you when a free trial ends, unless the law requires that notice.

Cancel by phone

You cannot log in, or you want them to cancel it.

1. 01Call (707) 652-3328. They are available Monday-Friday, 7am to 5pm PST.
2. 02Give the email on the account and say you want the membership cancelled.
3. 03Ask them to confirm the cancellation. They also say they can help with a refund.

The old number, 408-345-5282, is no longer valid.

Cancel by email

You want the request in writing.

1. 01Email info@adaptedmind.com.
2. 02Give your name and the email on the account, and say you want the membership cancelled.
3. 03Add the date of a recent charge so they can find the account.

The terms say to use this address for subscription, billing, and cancellation questions. Keep the reply.

Cancel in the App Store

You started the subscription in the Apple App Store.

1. 01Cancel it in the Apple App Store. AdaptedMind says a store subscription has to be cancelled with the store where you started it.
2. 02Deleting the AdaptedMind account does not stop that subscription.

Cancel in Google Play

You started the subscription in Google Play.

1. 01Cancel it in Google Play. AdaptedMind says a store subscription has to be cancelled with the store where you started it.
2. 02Deleting the AdaptedMind account does not stop that subscription.

If a school subscribed

A teacher, school, or district gave your child access.

1. 01Contact that school or program. AdaptedMind says the school removes users who are no longer students.

How to know it worked

• —Cancel before the renewal date on My Account, or the next charge can go through.
• —The terms say you keep the time already paid. Cancelling does not refund a partial month.
• —A store subscription is finished only in that store. Keep any reply if you cancelled by phone or email.

Watch out for

• —AdaptedMind's signup page offers a 30-day free trial, then $9.95 a month plus tax, for up to 5 children. Cancel before the recurring charge.
• —The terms bill the rate you agreed to at signup. A later price change starts at the end of the current cycle, after notice, unless you cancel first.
• —They do not email you when the free trial ends, unless the law requires it.
• —If you or someone in your household was a member in the last 12 months, you are not eligible for the free trial.
• —408-345-5282 is no longer a customer service number. Use (707) 652-3328.

AdaptedMind refunds

• —The terms say fees are nonrefundable except at AdaptedMind's discretion, with no credit for a partial month.
• —The billing page says they can help cancel accounts and refund payments. Ask in the same call or email as the cancellation.
• —Cancel before the renewal date on My Account if you want to stop the next charge.