Do it yourself
Cancel Fallout 1st yourself
TLDR: Cancel on the store that billed it, PlayStation, Xbox, Windows, or Steam, because Bethesda cannot see those charges. Membership fees are not refunded except where the law requires it, and a Windows membership is different from an Xbox console membership.
Cancel on PlayStation
Sony bills Fallout 1st.
- 01Bethesda says it cannot see PlayStation transactions, so you cancel on PlayStation.
- 02Use PlayStation's page, How to cancel a PlayStation Store subscription, which Bethesda links from its Fallout 1st article.
- 03If that does not finish it, Bethesda says to contact PlayStation support.
Cancel on Xbox
Microsoft bills a console membership.
- 01Bethesda says it cannot see Xbox transactions. Cancel on the Xbox Services & Subscriptions page.
- 02Bethesda also links Microsoft's account cancellation page for the full steps.
- 03If you need more help, Bethesda says to contact Xbox support.
A Windows membership and a console membership are different. Bethesda labels them Fallout 1st (Windows) and Fallout 1st (Console).
Cancel a Windows membership
You bought Fallout 1st (Windows) for the Xbox app on PC.
- 01Bethesda says a Windows membership and an Xbox console membership are different products.
- 02Cancel the one you do not want in Microsoft Subscriptions & Services, then buy the version for the platform you play on.
- 03Billing questions for that membership go to Xbox support.
Cancel on Steam
Steam bills Fallout 1st.
- 01Open Steam and sign in to the account with the membership. On the desktop client, select your username, then Account Details. In Big Picture, use the gear icon, then Account, then View Account Details.
- 02Under Store & Purchase History, select Manage Subscriptions.
- 03Select Edit next to Fallout 1st.
- 04Select Cancel my subscription, then Apply.
Steam should show Cancelled under Next Billing Date. Bethesda says it cannot see your Steam wallet. Steam questions go to Steam support.
Call ZeniMax
ZeniMax bills the membership, or you want Customer Support to take the request.
- 01ZeniMax's terms say to cancel an account or membership at help.bethesda.net, or by phone.
- 02From North America, call 1-844-936-4629. ZeniMax also prints that number as 1-844-ZENIMAX.
- 03From outside the US, the terms list +1-410-220-2853 and say international rates may apply.
Bethesda's Fallout 1st articles say a PlayStation, Xbox, or Steam membership is cancelled on that store.
How to know it worked
- On Steam, Cancelled appears under Next Billing Date.
- On PlayStation, Xbox, or Windows, that store's confirmation is the proof. Bethesda says it does not handle those cancellations.
- Log in to Fallout 76 before the current period ends so you collect what the membership includes.
Watch out for
- Bethesda says Fallout 1st is no longer sold on Bethesda.net for PC. A Bethesda.net membership stopped renewing automatically on April 27, 2022. After it expires, a new membership is bought on the platform you play on.
- If you turn off auto-renewal before the subscription has been processed, Bethesda says that can cancel the purchase. Check Fallout 1st in the game before you turn off auto-renewal.
- You can hold Fallout 1st on more than one platform. Bethesda treats each one as separate, and each is bought on its own store.
- Members receive 1,650 Atoms a month. Atoms stay in the wallet of the store that sold the membership. Log in before the paid time ends, or Bethesda says you may not receive every grant.
- After the membership ends, you can still use Atoms you already received and items already stored in the Scrapbox and Ammo Box. You cannot deposit new crafting components or ammo.
Fallout 1st refunds
- ZeniMax's terms say it does not refund membership fees except where the law requires a refund.
- Bethesda points Xbox refund questions to Xbox's own cancellation and refund page. It points Steam questions to Steam support.
