How to cancel FINAL FANTASY XIV

Cancel on the Mog Station

Square Enix bills the game time.

1. 01Log in at mogstation.com with the Square Enix account you play on.
2. 02If you have more than one service account, pick the right one and select Use This Service Account.
3. 03Open Service Account Status on the left.
4. 04Select Cancel Subscription and follow the screen.

Cancel Subscription only shows when a recurring plan is on. You can still play the time you already paid. Their example: cancel right after a 30-day payment and those 30 days remain. They email you before a charge. Do it before the billing date. A game-time card is not a recurring plan. A fee change is posted 30 days ahead. The shortest recurring term in the user agreement is 30 days. A 90-day cycle renews for another 90 days unless you cancel. A charge is not refunded unless Square Enix decides a third party committed a crime, or you reject a material change to the agreement the first time they show it to you. In that second case you lose the game right away, and they may refund the unused part of the last bill if you ask. If you cancelled before the next cycle and were still billed, contact Square Enix support and they refund it after they confirm.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the Square Enix account.
2. 02Mail it to Square Enix, Inc., Attn: Legal Dept., 999 N. Pacific Coast Highway, 3rd Floor, El Segundo, CA 90245.

The user agreement says a dispute notice goes there. The cancel itself is on the Mog Station. Do that too, before the billing date.

How to know it worked

• —The plan ends when the time you already paid runs out.
• —Unused days in that term are not refunded.

Watch out for

• —The card is charged at the start of each cycle until you cancel.
• —Adding a paid extra in the middle of a cycle can bill a partial amount right away. The smallest card charge is $1, even if the partial amount is less.
• —Extra fees and the game-time fee are combined into one charge on the same date.

FINAL FANTASY XIV refunds

• —A cycle you were already charged for is not refunded, unless Square Enix says a third party committed a crime, or you reject a material rules change the first time they show it and then ask for the unused part of that bill.
• —Support does not refund a subscription you simply decide to end. Cancel before the billing date.
• —If a cancel was in before the next cycle and you were still charged, support refunds it after they confirm.