Do it yourself
Cancel Blue Bottle Coffee yourself
TLDR: Log in, open the subscription dashboard, and click Cancel Subscription. A phone or email cancel needs 72 hours before the next charge. Skip and pause leave the plan in place. A gift subscription or a prepaid installment plan cannot be cancelled or refunded. Once an order is processed, they charge the card and pack it within 1 to 3 business days.
Cancel in the subscription dashboard
You can still sign in, and it is not a gift or a prepaid installment plan.
- 01Click the person icon on the homepage and log in.
- 02Open the subscription dashboard.
- 03Click Cancel Subscription, near the bottom of the subscription, next to Pause.
- 04Answer the survey.
- 05Choose Cancel, then click Cancel again to confirm.
The help article says you can cancel at any time and does not give a cutoff for the dashboard. After the survey you can still choose Pause instead. Pause is not a cancel. The terms say a phone or email cancel needs at least 72 hours before the next charge.
Cancel by email
You want it in writing. Give them 72 hours before the next charge.
- 01Email support@bluebottlecoffee.com.
- 02Say you want the coffee subscription cancelled.
- 03Send it at least 72 hours before the next charge date.
The terms also say you can cancel by phone, with the same 72 hours. The subscription help pages we opened do not print that phone number.
How to know it worked
- You are billed per order until the subscription is cancelled, paused, or skipped.
- Each order is the same amount unless you change the subscription, or you cancel and later resume it.
- The cancel email they send includes a way to turn that subscription back on.
Watch out for
- Skip cancels only the next shipment and keeps the schedule. Pause holds the plan until the date you pick, or indefinitely if you do not pick a date. Neither one is a cancel. Paused and skipped plans are not treated as active, and they may lose promo pricing.
- Gift subscriptions and prepaid installment plans cannot be cancelled, modified, or refunded.
- Orders are processed on the date shown in the dashboard. They then charge the card and queue the coffee for packing within 1 to 3 business days.
- Frequency can be every one, two, three, or four weeks. Changing it is not a cancel.
- The free café membership in the app is not the coffee subscription. Deleting that account is how you leave the points program, and the terms list (510) 661-3510 for help with that deletion. That is not the coffee-subscription cancel.
Blue Bottle Coffee refunds
- The subscription terms do not promise a refund of an order that has already been processed.
- Gift subscriptions and prepaid installment plans are not refunded.
- Coffee, syrups, and matcha are not returnable, even unopened. If an order is wrong, email support@bluebottlecoffee.com within 30 days of the purchase. A damaged order needs an email within 30 days of the order, with the order number and photos of the item and the box.

