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Checked 29 October 2026

How to cancel Carbonite

Carbonite sells its backup plans in the US, from Broomfield, Colorado. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Carbonite so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Carbonite until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Carbonite never cancels
Cancel Carbonite for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Carbonite

Fill out one short form. We mail an official termination letter to Carbonite's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Attn: Legal Department385 Interlocken CrescentSuite 800Broomfield, CO, 80021USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Carbonite subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Carbonite yourself

TLDR: Cancel the subscription, or turn off auto-renewal, before the term ends. The terms do not print the clicks, you keep it until the term ends, the fee is not refunded, and files are deleted when it does not renew.

Cancel or turn off auto-renewal

Carbonite is set to renew.

  1. 01Cancel the subscription, or change the auto-renewal setting.

The terms do not print the clicks. The plan lasts for the period you bought, then renews for the same length. If it auto-renews, they charge the card on file around the end of the term unless you cancel or change that setting. You keep access through the end of the current term. The fee already due or paid is not refunded or credited. Quantities cannot be cut during the term. They can raise the fee before a renewal, as the law allows, and they can raise it on 30 days’ notice. Using it after that notice is agreeing to the new fee. A late payment can add 1.5% a month, or less if the law caps it. Files are deleted when the account or subscription is cancelled and does not renew.

Mail a legal notice

You want it on paper.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it by certified mail to 385 Interlocken Crescent, Suite 800, Broomfield, CO 80021, Attn: Legal Department.

The terms say a legal notice is effective 5 days after that mailing. Also email a copy to smbclegal@opentext.com. Cancel in the account as well.

How to know it worked

  • You keep the product through the end of the current term.
  • The fee already due or paid is not refunded.

Watch out for

  • Files are deleted when the subscription is cancelled and does not renew.

Carbonite refunds

  • Fees are not refunded, and you do not get a credit for time left in the term.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Carbonite

  • You cannot log in, or do not remember the email

    The notice goes to Carbonite in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Carbonite until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Carbonite

What people ask about Carbonite.

How do I cancel Carbonite?

Cancel the subscription or turn off auto-renewal. The terms do not print the clicks. A legal notice goes to 385 Interlocken Crescent, Suite 800, Broomfield, CO 80021, Attn: Legal Department, with a copy to smbclegal@opentext.com.

Do I get the rest of the term back?

No. You keep access until the term ends, and the fee is not refunded.

Can you cancel Carbonite without me logging in?

Yes. The notice goes to Carbonite in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Carbonite off to us$14.95 once · we handle the rest

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