Do it yourself
Cancel CBT Nuggets yourself
TLDR: Open Billing, then your subscription, and select Cancel, or call +1 (541) 284-5522. Access lasts until the paid term ends, payments are not refundable, and a managed-group seat has to be cancelled by the administrator.
Cancel in the account
You are not on a multi-year agreement, and you are not in a managed group.
- 01Sign in.
- 02Click Billing in the left menu.
- 03Click your subscription card.
- 04On the Renewal card, click the ellipsis for More Options, then select Cancel.
The billing agreement describes a different path: My Memberships, then View Membership, then the ellipsis, then Cancel Membership. Use whichever screen you see. Access lasts until the end of the paid term. You can start it again later, and the training history stays.
Call or write
You cannot find the button, or the billing agreement’s 30-day notice applies.
- 01Call +1 (541) 284-5522. The contact page says that line is for Team plans and above, during business hours. It does not print the hours.
- 02Or mail a non-renewal notice to CBT Nuggets, LLC, 497 Oakway Rd., Suite 410, Eugene, OR 97401.
The billing agreement says a membership renews unless either side gives written notice at least 30 days before the term ends, unless the order says otherwise. A signed agreement replaces the billing agreement. Email support@cbtnuggets.com for any customer. Questions about the billing agreement go to legalteam@cbtnuggets.com.
How to know it worked
- The help page says the plan stays on until the paid term ends, then it does not renew.
- A managed-group seat cannot be cancelled by the learner. Ask the account administrator.
Watch out for
- A card or PayPal membership bought on the website or in an app is billed automatically, monthly or yearly.
- An access code or enrollment bought with a card is not billed automatically.
- A purchase order is not automatic unless you turn that on. Those bills are due 30 days after access starts, unless a written deal says otherwise.
- A US federal, state, county, or city government order does not auto-renew.
- The card on file can be updated by the payment company so it does not expire.
CBT Nuggets refunds
- The billing agreement says payments are not refundable, however you paid. That does not limit a right the law gives you.
- Prices are in US dollars. You pay any tax. If the receipt left the tax off, they can add it later.
Sources · checked 28 October 2026
