Do it yourself
Cancel Everlywell yourself
TLDR: Cancel in account settings, or email contact@everlywell.com, at least 24 hours before the next charge. You keep the program through the period you paid, and that period is not refunded.
Cancel in account settings
Everlywell bills a membership.
- 01Log in.
- 02Cancel in account settings.
You can also email contact@everlywell.com. Do it at least 24 hours before the next charge or that period is billed. You keep the program through the period you already paid. Everlywell 360 and Everlywell+ renew until you cancel. After a first month that came through Quest, months two and later are billed by Everlywell. If a payment fails, they may try once more after 7 days. If that fails, the plan can end with no extra fee. Help hours on the text page are Monday through Friday, 8 a.m. to 4:30 p.m. Central. Text STOP only ends texts.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Everly Health, Inc., 5209 Burnet Road, Suite 300, Austin, TX 78756.
The terms list that street with contact@everlywell.com. A mailed notice counts 3 days after they send one to you. Your letter still needs to beat the 24-hour cutoff.
How to know it worked
- The next period is not charged if you cancel at least 24 hours ahead.
- You keep access through the period you already paid.
Watch out for
- A one-time test order is different. Those orders can be cancelled within 60 days of purchase, with a $20 fee that is not refunded. After a sample is collected at Quest, that order cannot be cancelled or refunded.
- Store purchases follow the store’s rules.
- A price change applies to future periods, with the notice the law requires.
Everlywell refunds
- A membership cancel stops future bills. It does not refund the period you are in.
- If they cancel an order after you paid, they refund that charge.
- A test-kit cancel inside 60 days keeps a $20 fee.
Sources · checked 28 October 2026

