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Checked 29 October 2026

How to cancel Figo

Figo Pet Insurance, LLC sells Figo in the US, from Chicago. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Figo so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Figo until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Figo never cancels
Cancel Figo for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Figo

Fill out one short form. We mail an official termination letter to Figo's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Figo Pet Insurance, LLC540 N. DearbornBox No. 10873Chicago, IL, 60610USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Figo subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Figo yourself

TLDR: Cancel a Figo policy in writing. In the first 30 days, with no claim, the premium comes back in full except in Pennsylvania, and after that, or after a claim, the unused premium comes back on a pro-rata basis.

Cancel in writing

Figo bills the pet policy.

  1. 01Write that you are cancelling the policy, and include the email on the account.
  2. 02Mail it to Figo Pet Insurance, LLC, 540 N. Dearborn, Box No. 10873, Chicago, IL 60610.
  3. 03You can also email support@FigoPetInsurance.com.

The terms say every policy cancel has to be in writing. If you agreed to auto-renewal at purchase, they can charge the card at renewal unless you tell them not to. In the first 30 days, if you have not filed a claim, they refund the full premium. That 30-day look is not available in Pennsylvania. After 30 days, or if you already filed a claim, the cancel starts on the date of the written request and they refund a pro-rata share of the premium you paid, subject to state rules.

How to know it worked

  • Inside 30 days with no claim, the premium comes back in full, except in Pennsylvania.
  • Later, or after a claim, the policy ends on the date of the written request and the unused premium comes back on a pro-rata basis, subject to state rules.

Watch out for

  • The policies are underwritten by Markel or Independence American, and administered by Figo. The cancel still goes to Figo in writing.

Figo refunds

  • First 30 days, no claim: full premium back. Not in Pennsylvania.
  • After that, or if a claim was filed: a pro-rata refund of the premium you paid, under state rules.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Figo

  • You cannot log in, or do not remember the email

    The notice goes to Figo in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Figo until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Figo

What people ask about Figo.

How do I cancel Figo?

Cancel in writing. Mail Figo Pet Insurance, LLC, 540 N. Dearborn, Box No. 10873, Chicago, IL 60610, or email support@FigoPetInsurance.com.

Do I get the premium back?

In the first 30 days, yes, the full premium, if you have not filed a claim. Pennsylvania does not have that 30-day look. After that, or after a claim, they refund a pro-rata share under state rules.

Can you cancel Figo without me logging in?

Yes. The notice goes to Figo in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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