How to cancel Form Health

Cancel before the period ends

Form Health bills the subscription.

1. 01Open the Form Health terms page.
2. 02Use the cancel link in the subscription section.

The terms say to cancel before the current period ends by that link. The account closes at the end of the period. You can also email info@formhealth.co at least 15 days before a payment date to take back permission to charge the card. They say the services may then be cancelled or held, and you still owe charges already made. A price change is sent ahead of time and starts at the next period. Insurance-covered visits do not need the subscription. Email info@formhealth.co if you want those visits without the fee. Phone is (617) 505-1520.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Form Health, Inc., 109 State Street, 5th Floor, Boston, MA 02111.

The contact section uses ZIP 02111. A dispute notice uses the same street with ZIP 02109, Attn: Legal. Use the cancel link as well so the period actually ends.

How to know it worked

• —The account closes at the end of the current billing period.
• —A card stop emailed 15 days ahead can hold or cancel the services.

Watch out for

• —The bill can include the doctor, the pharmacy, and the subscription as separate lines.
• —The subscription adds education, food logging, a dashboard, and a Facebook group. It is separate from a covered insurance visit.

Form Health refunds

• —If they cancel an order because the price was wrong and the card was already charged, they credit the card.
• —If they cannot ship within 30 days of a completed order, they cancel it and tell you.