EndSubscription
Checked 28 October 2026

How to cancel edX

edX LLC sells edX subscriptions in the US, from Arlington, Virginia. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with edX so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase edX until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if edX never cancels
Cancel edX for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel edX

Fill out one short form. We mail an official termination letter to edX's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

edX LLC2345 Crystal DriveSuite 1100Arlington, VA, 22202USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the edX subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel edX yourself

TLDR: Open Orders and subscriptions, then Manage my subscription, and click Cancel plan before the renewal date. A free trial has to be cancelled before it ends or the first fee is charged, and a period already started is not promised back.

Cancel a personal subscription

You subscribed as an individual, not through an employer contract.

  1. 01Open Account settings.
  2. 02Select Orders and subscriptions, then Manage my subscription.
  3. 03On the payment processor page, click Cancel plan.

The cancel has to arrive before the renewal date, or the next period is charged. A free trial has to be cancelled before the trial ends, or the first fee is charged. More help is info@edx.org. The contact line writes that address as info@edX.org.

Cancel a plan bought on the business page

You bought it on the edX for Business or edX Enterprise page.

  1. 01In the Enterprise Admin Dashboard, select Manage Subscription.
  2. 02In the billing portal, click Cancel.

A plan an employer bought under its own contract is not cancelled this way. That contract governs it.

Mail a notice

You want it on paper. The terms say the service is offered from this office.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to edX LLC, 2345 Crystal Drive, Suite 1100, Arlington, VA 22202.

How to know it worked

  • A subscription renews for the same length unless you cancel or they end it.
  • The fee, the length, and any free trial are the ones shown when you subscribed.
  • If you cancel during a free trial, certificate access lasts until the trial ends. After a paid cancel, certificate access lasts until the current period ends. They can then move you to the free audit track.

Watch out for

  • A bad card can suspend the subscription. They can unenroll you, and progress in those courses can be lost.
  • Course fees other than the subscription are not refunded except under their refund policy or the law. The terms do not print that refund policy here.
  • A degree program is run by the school, not by these subscription steps.

edX refunds

  • The subscription section does not promise a refund of a period already started. Cancelling before renewal stops the next charge.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel edX

  • You cannot log in, or do not remember the email

    The notice goes to edX in your name and address. No login, no password.

  • You cancelled after the renewal date

    The terms say the cancel has to be received before the renewal date. A trial has to be cancelled before the trial ends.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with edX until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling edX

What people ask about edX.

How do I cancel edX?

Open Account settings, Orders and subscriptions, Manage my subscription, then Cancel plan, before the renewal date. A business-page plan is cancelled from the Enterprise Admin Dashboard. Mail goes to edX LLC, 2345 Crystal Drive, Suite 1100, Arlington, VA 22202.

Do I keep the courses I already paid for?

Until the current period ends, yes, on the certificate track. After that they can move those courses to the free audit track.

Can you cancel edX without me logging in?

Yes. The notice goes to edX in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

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