Do it yourself
Cancel FreeShipping.com yourself
TLDR: Sign in, click Cancel My Membership, and wait for the confirmation email, or call 1-800-501-3310, and cancel a trial before it ends or the paid plan starts. A monthly membership can be refunded for the first bill, and an annual plan can be prorated unless you only asked them not to renew.
FreeShipping.com charges show up as
- FREESHIPPING.COM
- FreeShipping.com
Cancel in your account
You can still sign in. The cancel FAQ and the terms describe two screens. Use the one your account shows.
- 01Sign in at freeshipping.com.
- 02Open Profile from your username in the top right, then Cancel Membership on the sidebar, and click Cancel My Membership.
- 03Or open the Help tab and click Finalize Cancellation Request.
- 04Wait for the cancellation confirmation email.
No confirmation email? Contact Customer Service and ask them to confirm the cancellation.
Cancel by phone
You cannot sign in, or the account page will not finish it.
- 01Call 1-800-501-3310.
- 02Give the email on the account and say you want the membership cancelled.
- 03Ask them to send the confirmation email.
Cancel by email
You want the request in writing, or you do not recognize the charge.
- 01Email CustomerService@FreeShipping.com.
- 02Give your name and the email on the account, and say you want the membership cancelled.
- 03Add the date and amount of the charge if you do not recognize FREESHIPPING.COM.
How to know it worked
- The cancel page says you get a cancellation confirmation email. Keep it.
- If that email does not arrive, contact Customer Service. Do not assume the click finished.
- After it is cancelled, the membership stays active through the end of the current billing period. The cancel page says you are not charged again, and there is no cancellation fee.
Watch out for
- FREESHIPPING.COM on a statement is this membership. The billing FAQ says it is either the $19 monthly fee or a promotional trial fee. A $2 fee for 7 days is one promo they describe. The full price is $19 per month unless you cancel.
- Cancel a trial before it ends or the paid membership starts. The terms say trial deadlines use Eastern Time. A 7-day trial that you accept today starts the paid term one week later.
- The membership renews for the same length of time, at the then-current non-promotional rate, until you cancel. A notice you send does not undo a charge they already submitted.
- There is one membership and one introductory offer per household.
- Cash back and rebates are paid later, by check or PayPal. The cancel page says you still get the final payout on the normal schedule. Payouts go out on the 15th of the month. That payout is separate from stopping the next membership charge.
- FreeShipping.com and ShopSmarter are different sites. Both name Clarus Direct, LLC as the owner. Cancelling this membership is only described for FreeShipping.com.
FreeShipping.com refunds
- The terms say that if you cancel a monthly membership, you are eligible for a refund of the first monthly bill. You can keep using the membership until the current term ends. Later monthly fees are not prorated.
- If you cancel an annual membership, the terms say you are eligible for a prorated refund of the current term, unless you only asked them not to renew. In that case you keep benefits until the term ends.
- Ask CustomerService@FreeShipping.com or call 1-800-501-3310 if you believe a refund is owed. Eligibility is what the terms state. It still has to be requested.
- The cancel page says there is no cancellation fee. That is not the same as a refund of a month you already used.
