How to cancel GPTZero

Cancel the plan in Settings

You have a paid GPTZero plan. The free plan has nothing to cancel.

1. 01Log in and open Settings at the bottom of the left sidebar, or go to app.gptzero.me/account-settings.
2. 02Under Manage Plan, click Cancel Plan.
3. 03Say why you are cancelling, then click Continue to Cancel through the next screens.
4. 04Click Cancel in Stripe. A billing page opens in a new tab. Confirm the cancellation there.

You keep premium features until the end of the period you already paid. After that, documents older than 30 days are no longer accessible. Change Plan, in the same section, switches you to a cheaper plan instead of cancelling.

Email or call if you are stuck

You cannot finish Cancel Plan, or you want to talk to GPTZero about the plan.

1. 01Email team@gptzero.me.
2. 02Or call +1-626-389-2924.
3. 03Give the account email and say you want the paid plan cancelled, not paused.

The terms say to use this email or phone if you are unsatisfied with the service. An annual plan that you want to pause, rather than cancel, also goes to team@gptzero.me. Pause is not available on an annual plan in Settings.

How to know it worked

• —The cancellation takes effect at the end of the current paid term. The terms say that.
• —You keep premium features until that date.
• —After it ends, documents older than 30 days are no longer accessible.
• —Confirm the cancellation on the Stripe billing page. Closing the survey screens without that step does not finish it.

Watch out for

• —Pause is not cancel. On an active monthly plan you can pause for 30 or 60 days. The plan restarts on the date shown, and you are not billed while it is paused.
• —Pause is not offered on an annual plan, the free plan, or a plan that is already paused or cancelled. For an annual pause, email team@gptzero.me.
• —A new account gets a 14-day free trial. The terms say the account is charged for the plan you chose when the trial ends.
• —A paid plan renews until you cancel. You agree to those repeat charges until you tell GPTZero you have cancelled.
• —The free plan has no subscription to cancel.

GPTZero refunds

• —GPTZero's cancel article says to contact support if you want a refund because you are unhappy with accuracy or performance.
• —Include the account email, the reason, and the problem you had. GPTZero says the team reviews the request under its refund policy.
• —Cancelling in Settings does not, by itself, return the current period. You keep the plan until that period ends.
• —Asking for a refund is separate from cancelling. Do both if you want both.