How to cancel Hallow

Cancel in account settings

Hallow bills a monthly or yearly plan.

1. 01Open account settings on the site.
2. 02Cancel the paid plan, or turn off auto-renewal.

Do it before the term ends. You keep access until that term ends, and it does not renew. There is no partial refund of the term you already paid. If the App Store or another store billed it, cancel in that store’s subscription settings. A plan cannot be ended before the period you already paid. A trial or discount becomes the full price unless you cancel before it ends. If you cancel the trial and are still charged, email help@hallow.com. A price change applies to renewals after the date they tell you. A lifetime purchase is a one-time fee, not a renewing plan, and that fee is not refunded.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Hallow, Inc., 167 N Green Street, Chicago, IL 60607.

The terms use that street for an arbitration opt-out, which has to be postmarked within 30 days of first accepting the terms. The copyright agent is the same street, Attn: DMCA Designated Agent. Cancel in account settings as well.

How to know it worked

• —A cancel before the term ends stops the next charge.
• —Access lasts until the end of the term you already paid.

Watch out for

• —To stop the card from being charged again, the terms say to go to account settings. They have to confirm they received that notice. A charge already sent still stands.
• —Gift cards are applied until they run out. After that, the plan can keep billing if you do not cancel.
• —Sales are final. A refund is up to them, case by case.

Hallow refunds

• —They do not have to refund a fee you already paid, in full or in part, except where the terms say so.
• —If you bought on the site, a refund request goes through the Help Center with the receipt. If they approve it, they may refund you or give store credit.
• —An App Store purchase is refunded by that store.