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Checked 28 October 2026

How to cancel Innovative Language

Innovative Language Learning USA, LLC sells JapanesePod101 and its other language sites in the US, from Franklin Square, New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Innovative Language so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Innovative Language until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Innovative Language never cancels
Cancel Innovative Language for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Innovative Language

Fill out one short form. We mail an official termination letter to Innovative Language's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Innovative Language Learning USA, LLC672 Dogwood Avenue#198Franklin Square, NY, 11010USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Innovative Language subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Innovative Language yourself

TLDR: On the website, open Subscription Settings and select Cancel Subscription, or cancel in the store if you subscribed in the app. The plan stays on until the date you paid through, and a 60-day money-back guarantee requires you to turn off the renewal and then ask for the refund.

Cancel a website plan

You subscribed on the website.

  1. 01Sign in and open My Account, then Subscription Settings.
  2. 02Next to a plan that renews, select Cancel Subscription.
  3. 03Select OK. If you pay with PayPal, finish the cancel on PayPal’s site.

You can also email support@innovativelanguage.com. The terms say an email alone is not guaranteed proof that the renewal stopped, and that you still have to turn the charge off with the card or PayPal. The help page says they will cancel it for you if you email.

Cancel an app plan

You subscribed in the iPhone or Android app.

  1. 01Open the app and sign in.
  2. 02Tap Menu at the bottom right, then Settings.
  3. 03Tap Manage next to the subscription.
  4. 04Cancel it in the store that opens. A website plan opens the website settings instead.

Deleting the app does not cancel. Apple will not let them cancel an iPhone plan for you. For Android, you can email mobileapps@innovativelanguage.com with the Google order number. It starts with GPA.

Mail a notice

You want it on paper. The terms say to write here about a complaint.

  1. 01Write that you are cancelling, and include the email on the account.
  2. 02Mail it to Innovative Language Learning USA, LLC, 672 Dogwood Avenue, #198, Franklin Square, NY 11010.

The contact page lists the same address and 1-877-258-8170. It does not list hours. The terms use contactus@innovativelanguage.com for questions. The cancel help page uses support@innovativelanguage.com.

How to know it worked

  • The plan stays on until the date you already paid through. Then it becomes a free account and does not renew.
  • A discount does not carry into the renewal. The renewal is the full price unless the offer said otherwise.
  • A free 7-day Premium trial that you never paid for expires on its own. You do not have to cancel it.

Watch out for

  • Do not wait until the last day. The help page says you can cancel before that.
  • If they end the account because you broke the rules, the terms say they do not have to refund you. Delete downloaded lessons when the account ends.

Innovative Language refunds

  • The help page offers a 60-day money-back guarantee if you are unhappy for any reason.
  • The terms say to turn off the renewal first, then ask for the refund within the first 60 days. They can refuse the refund if you miss either step. A cancel by itself does not refund a charge already made, and they do not prorate it.

Sources · checked 28 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Innovative Language

  • You cannot log in, or do not remember the email

    The notice goes to Innovative Language in your name and address. No login, no password.

  • You cancelled and the lessons are still open

    That lasts until the paid-through date. The next renewal is what the cancel stops.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Innovative Language until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Innovative Language

What people ask about Innovative Language.

How do I cancel JapanesePod101 or another Innovative Language site?

On the website, open My Account, then Subscription Settings, then Cancel Subscription, then OK. In the app, use Menu, Settings, then Manage. Mail goes to Innovative Language Learning USA, LLC, 672 Dogwood Avenue, #198, Franklin Square, NY 11010.

Can I get my money back?

Ask within 60 days, after you turn the renewal off. The terms say they can refuse the refund if you miss that. A cancel does not refund a charge that already went through.

Can you cancel Innovative Language without me logging in?

Yes. The notice goes to Innovative Language in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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