Do it yourself
Cancel INE yourself
TLDR: Open Subscriptions and click Cancel Subscription Renewal, then Yes, unsubscribe me, or email support@ine.com at least 48 business hours before renewal. The current term stays on, and fees already paid are not refunded.
Cancel the renewal online
You can sign in at members.ine.com.
- 01Log in at members.ine.com.
- 02Open the profile icon at the top right and select Subscriptions.
- 03Under the subscription, click Cancel Subscription Renewal.
- 04Click Yes, unsubscribe me.
This stops the next renewal. The current term stays on. The same terms also say to email support@ine.com at least 48 business hours before the renewal date, and, in another section, to email billing@ine.com or your sales rep at least 30 days before. Do the account steps and the email. They can charge the renewal up to 30 days before the new term starts.
Mail a notice
You want it on paper. The privacy policy says to write here about your data.
- 01Write that you are cancelling the renewal, and include the email on the account.
- 02Mail it to Internetwork Expert, LLC, 1235 East Blvd, Suite E 5025, Charlotte, NC 28203.
Privacy email is privacy@ine.com. They ask for up to 30 days to answer, and they may need the request from the account email. The privacy policy says the company is headquartered in Cary, North Carolina, and does not print a street there.
How to know it worked
- The current term is not cut short. Only the renewal stops.
- One section says a plan renews for another 12 months. Another section does not name the length. Cancel before whichever date is on the account.
Watch out for
- The card on file can be updated by the bank so the renewal still goes through.
- A discount may apply only to the first purchase on INE.com.
- If they think someone else is using the login, they can close it with no refund.
INE refunds
- Fees already paid are not refunded if you cancel before the term ends.
- A monthly renewal is not refunded.
- An annual renewal can be considered if you email support@ine.com in the first few days after it renews. They decide.
- Lab workbooks, rack tokens, and downloadable courses are final.
Sources · checked 28 October 2026

