How to cancel Kajabi

Email billing

Kajabi is set to renew.

1. 01Email billing@kajabi.com and say you want to cancel.
2. 02Follow the instructions in their reply.

The first charge can be refunded in full, with no questions, if you email them within 30 days and follow those steps. After 30 days, payments are not refunded, and you keep access until the end of the billing period. The ending section also says that when the service stops, the account closes, the sites go offline, and any money still owed is due. Unused AI credits are lost if the account ends or moves to a plan without that feature. Monthly AI credits reset each billing period and do not roll over. A one-time AI credit purchase lasts 12 months. You can park the account instead of cancelling. Parking keeps the files, takes the sites offline, and has its own monthly fee. You can restart or cancel a parked account. Restarting uses a plan that is on the pricing page at that time.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Kajabi, LLC, 400 Spectrum Center Drive, Suite 2100, Irvine, CA 92618.

The terms print that street as the company address. Email billing@kajabi.com as well so you get the cancel steps in the reply.

How to know it worked

• —A cancel in the first 30 days can be refunded in full.
• —After that, the terms say you keep access until the billing period ends and the fee is not refunded.

Watch out for

• —Parking is not a cancel. It has its own monthly fee, and the sites stay offline.
• —When the service actually ends, the sites go offline.

Kajabi refunds

• —The first charge is refunded in full if you email billing@kajabi.com within 30 days and follow the reply.
• —After 30 days, payments are not refunded, including a partly used period.