EndSubscription
Checked 29 October 2026

How to cancel IONOS

IONOS Inc. sells IONOS in the US, from Philadelphia. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with IONOS so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase IONOS until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if IONOS never cancels
Cancel IONOS for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel IONOS

Fill out one short form. We mail an official termination letter to IONOS's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

IONOS Inc.Two Logan Square, 100 N 18th StSte 400Philadelphia, PA, 19103USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the IONOS subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel IONOS yourself

TLDR: In the control panel, turn automatic renewal off before the term ends. The plan stays on through the last paid day, then access and the files can be deleted, and a longer prepaid package is not refunded if you end it early.

Turn auto-renewal off

IONOS is set to renew.

  1. 01Open the online customer control panel.
  2. 02Turn the automatic renewal function off before the term ends.

A normal plan starts as one month and then renews one month at a time. A longer package renews for the same length. A plan of 12 months or more gets a reminder email 30 to 45 days before the cancel deadline, with the renewal date, the price, and how to turn renewal off. With renewal off, the plan stays on through the last paid day. Then it ends, you lose access, and the sites, email, databases, logs, and server setup can be deleted for good. You can also end a plan on 30 days’ notice in the control panel, by phone, or by the mail address below. A phone ending is checked. An email ending has to come from the email on the account. The terms do not print the phone number or that email address. A longer prepaid package is not refunded if you end it early, and they can still charge the rest of a minimum-term package. If they end one of those packages early without a reason, they refund the rest of the term in proportion.

Mail a 30-day notice

You want it on paper.

  1. 01Write that you are ending the plan, and include the email on the account.
  2. 02Mail it by registered or certified mail to IONOS Inc., Two Logan Square, 100 N 18th St, Ste 400, Philadelphia, PA 19103.

The terms say a notice can go there. Turn renewal off in the control panel as well. One sentence in the terms spells the city wrong. The notice address prints Philadelphia.

How to know it worked

  • With auto-renewal off, the plan stays on through the last paid day.
  • After that day, access ends and the files can be deleted.

Watch out for

  • Sites, email, and databases can be deleted for good when the paid term ends.
  • A card company may send them a new card number, and they may charge it.

IONOS refunds

  • A longer prepaid package is not refunded if you end it before the term is over.
  • If they end that kind of package early without a reason, they refund the rest of the term in proportion.

Sources · checked 29 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel IONOS

  • You cannot log in, or do not remember the email

    The notice goes to IONOS in your name and address. No login, no password.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with IONOS until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling IONOS

What people ask about IONOS.

How do I cancel IONOS?

Turn automatic renewal off in the customer control panel before the term ends. A 30-day notice can also go to IONOS Inc., Two Logan Square, 100 N 18th St, Ste 400, Philadelphia, PA 19103.

What happens to my website?

It stays up through the last paid day. After that, access ends and the sites, email, and databases can be deleted.

Can you cancel IONOS without me logging in?

Yes. The notice goes to IONOS in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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