Do it yourself
Cancel Healthy Paws yourself
TLDR: Email help@healthypawspetinsurance.com with your name, the pet's name, the policy number, and the reason, or call 1-855-898-8991. Only the named pet parent can cancel, and the cancel page does not print a refund rule.
Email the cancellation request
Healthy Paws bills the pet policy.
- 01Confirm you are the pet parent named on the policy.
- 02Email help@healthypawspetinsurance.com with your name, the pet’s name, the policy number, and the reason.
You can also fax 888-228-4129 or call 1-855-898-8991. If the monthly price is the problem, they say you may be able to lower it by lowering the reimbursement or raising the yearly deductible. The policy can be moved to a new pet parent, or the name on it can be changed. Ask them. If you have filed claims and then cancel, those injuries or illnesses will most likely count as pre-existing and not be covered by another insurer.
Mail the request
You want it on paper.
- 01Write that you are cancelling, and include your name, the pet’s name, the policy number, and the reason.
- 02Mail it to Healthy Paws, P.O. Box 1156, Portland, ME 04104.
The cancel page lists that box as the mailing address.
How to know it worked
- The cancel page does not say when the policy ends or what is refunded.
- Ask customer care to confirm the end date.
Watch out for
- Only the named pet parent can cancel.
- Claims already filed can make those conditions pre-existing somewhere else.
Healthy Paws refunds
- The cancel page does not print a refund rule.
Sources · checked 29 October 2026

