Do it yourself
Cancel Henry Meds yourself
TLDR: Cancel from the account, which the terms say is two clicks from the homepage, before the period ends. You still owe charges up to the cancel date, medicine already shipped is still your bill, and a partial period is not refunded.
Cancel from the homepage
Henry Meds bills the plan.
- 01Log in.
- 02Cancel from the account. The terms say it is two clicks from the homepage, any time of day.
The terms also say you can cancel by email or by a toll-free number during business hours. They do not print that email or that phone number in the cancel section. Customer support for a wrong prescription is (909) 787-2342. Do it at least 48 hours before the term ends, and before the renewal is processed. You keep the plan until the period you paid ends. A free evaluation of up to 15 minutes does not charge you. If a provider writes a prescription, you are enrolled and the card can be charged right then. If you are not approved, you are not charged. A monthly plan may get a reminder 3 to 7 days ahead. A longer plan may get one 15 to 45 days ahead. Security issues go to security@henrymeds.com. Legal questions go to legal@henrymeds.com.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Adonis Health, Inc., Attn: Legal, 1111B S Governors Ave, STE 25428, Dover, DE 19904.
The terms say a paper notice about the terms goes there by certified mail or courier. It counts when they sign for it, or 3 business days after it is sent. Cancel in the account too, at least 48 hours before the term ends.
How to know it worked
- The plan stays on until the end of the period you paid.
- A partly used period is not refunded, except where the law requires it.
Watch out for
- You still owe charges up to the cancel date.
- Medicine that already shipped is still your bill.
- Several chargebacks can get the plan suspended or ended.
- Text STOP only ends texts. Important notices can still come by email or in the account.
Henry Meds refunds
- A partial period is not refunded, except where the law requires it.
- If you are no longer medically eligible after you enrolled, they refund subscription charges, minus fees.
- An order problem: tell them within 48 hours. They may refund, replace, or fix the bill.
- A prescription filled by mistake: call (909) 787-2342. They may replace it, refund it, or fix the bill.
Sources · checked 28 October 2026

