Do it yourself
Cancel Hily yourself
TLDR: If Apple or Google billed Premium, cancel in that store at least 24 hours before the term ends, and if you paid on the website, email support@hily.com. Deleting the app does not cancel it, and fees are not refunded for a partly used period.
Cancel an App Store or Google Play plan
Apple or Google billed Hily Premium.
- 01Open Hily, then Profile at the bottom right, then Settings at the top right.
- 02Tap FAQ, then Hily Premium, then Premium Billing, then How to cancel my subscription, and follow the steps there.
- 03You can also turn off auto-renew in the Apple or Google account settings.
Do this at least 24 hours before the term ends. They can charge the renewal within 24 hours before the period ends. Deleting the app or the account does not cancel Premium. There is no cancel fee.
Cancel a plan bought on the website
You paid on hily.com, not in an app store.
- 01Email support@hily.com and ask them to cancel.
The billing page says a website subscription can only be cancelled with Hily support.
Mail a notice
You want it on paper. The terms use this address for written notices.
- 01Write that you are cancelling Hily Premium, and include the email on the account.
- 02Mail it to Hily Corp., 3172 North Rainbow Boulevard, #1132, Las Vegas, NV 89108.
How to know it worked
- A card subscription renews for the same length, at the same fee, unless you cancel before the term ends.
- The billing page says the renewal is charged within 24 hours before the current period ends, so cancel at least 24 hours ahead.
- The terms also list an Amazon account as a way to pay. Cancel that plan in Amazon.
Watch out for
- A free trial is charged if you do not cancel at least 24 hours before it ends. A trial can be used once. Unused trial time is forfeited if you buy a plan or cancel the trial.
- Unused boosts, crushes, rollbacks, coins, and gifts are not refunded. Daily features expire at the end of the day and do not roll over.
- Texting STOP stops texts. It does not cancel Premium. To stop texts you can also email STOP-SMS and the mobile number to support@hily.com.
- If the price will be higher than what you agreed to, other than tax, they give at least 10 days’ notice. If you do not cancel before the new price starts, you pay it.
Hily refunds
- Fees are not refunded, including a partly used period, unless the terms say so, the law requires it, or Hily chooses to refund.
Sources · checked 28 October 2026

