Do it yourself
Cancel IdentityIQ yourself
TLDR: Cancel the paid membership by phone at (877) 875-4347 during the hours below, or, where the account has it, with the cancel button in Manage Your Plan. Do it before the subscription period ends, or the terms say it renews and they charge the fee on file. There is no refund for cancelling, and cancelling does not take back the permission you gave them to keep checking your credit.
IdentityIQ charges show up as
- iiq*IdentityIQ.com
Call customer care
This is the method the terms, the FAQ, and the cancel article all list.
- 01Call (877) 875-4347. The FAQ also writes it as 877-875-IDIQ.
- 02The contact article says the hours are Monday to Friday 7:00 am to 6:00 pm CST, Saturday 8:30 am to 5:00 pm CST, and Sunday closed. The terms say regular business hours, excluding certain common U.S. holidays.
- 03Say you want the paid membership cancelled. The terms say they verify your identity on a phone cancellation.
The contact article says customer care can also upgrade or downgrade a membership. A downgrade is not the same as cancelling.
Use the cancel button, where it is shown
The terms say this works where the button is available. The FAQ says the same about the member dashboard.
- 01Sign in.
- 02Open the Manage Your Plan section under Account Details, on the site for that subscription.
- 03Click the cancel button and follow the instructions.
- 04If you have more than one subscription, the terms say to repeat that for each one.
The cancel article describes the same choice as the cancel button on the member dashboard, where available. It does not list extra screens.
How to know it worked
- Unless you cancel before the end of the subscription period, the terms say it renews for the same length. A 12-month plan renews for another 12 months. The renewal date is the original purchase date, and they say it cannot be changed.
- After the paid plan is cancelled, the terms say identity monitoring, credit monitoring, and credit reports for that plan stop. You may still be able to sign in for some no-cost features or later purchases.
- Ask them to confirm the paid plan is cancelled. The terms say an email alone does not cancel the account unless they can reach you by phone to verify who you are.
Watch out for
- A charge on your statement can show as iiq*IdentityIQ.com. The FAQ says that is IdentityIQ.
- Cancelling the plan does not cancel the written permission you gave IDIQ to keep accessing your credit information. The terms say they may keep monitoring your credit at no extra fee, and may contact you about what they find or about offers.
- Credit scores may not stay available after you cancel.
- A free or reduced-price trial converts to the regular fee at the end unless you cancel before the trial ends. The trial terms are the ones shown when you enrolled. Upgrading to the full-price offer during the trial ends the trial and they charge the full price.
- If a group or employer pays, the terms say that payer may collect the fee, and an unpaid group plan can be suspended.
- RoadsideIQ and other add-ons can be billed separately. Cancelling one subscription does not, by itself, cancel a second one.
- The cancel article names the plans Secure, Secure Plus, Secure Pro, and Secure Max, and says switching from monthly to annual cuts the cost by 15%. Choosing a cheaper plan is not cancellation.
IdentityIQ refunds
- The terms say you may cancel at any time and there are no refunds for cancellation. That includes unused time, subscription fees, and one-time fees.
- They also say there is no refund if IDIQ suspends or ends the account.
- Cancelling before the renewal charge is how the terms say you stop the next fee. They do not promise money back for the period you already paid.
Sources · checked 2 November 2026
