How to cancel Instacart+

Cancel in Your Instacart+ membership

Instacart bills the membership, including a plan that started as a trial.

1. 01On the website, select the 3 horizontal lines in the upper left corner. In the app, select the Account icon in the upper right corner.
2. 02Select Your Instacart+ membership.
3. 03Under Manage your membership, select Cancel membership.
4. 04Select Continue to cancel.
5. 05Select Confirm cancellation.
6. 06A message says the membership is canceled. Select Done.

Instacart then emails a confirmation. If it is not in your inbox, check spam. You can also set a reminder for 7 days before renewal, but that reminder does not cancel the plan.

Cancel by phone

You would rather have customer support cancel it.

1. 01Call 1-888-246-7822.
2. 02Say you want to cancel Instacart+.
3. 03Give the email on the account.

Instacart does not publish hours for this number. The same number is listed for customer service in the terms.

How to know it worked

• —The account page shows a message that the membership is canceled.
• —Instacart emails a confirmation. Check spam if it is not in the inbox.
• —If you cancel and do not get a refund, you keep the $0 delivery fees through the end of the billing period, and the plan does not auto-renew.

Watch out for

• —The standard fee is $99/year or $9.99/month. A trial auto-renews to a $99/year paid subscription unless you cancel first.
• —The charge can post up to 6 hours before renewal. The terms also say you are charged within 24 hours of the billing date on Your Instacart+ Membership. Billing dates can shift.
• —If you cancel during a free trial or promo, Instacart does not charge the next term unless you restart. After the trial, the card on file is charged unless you already cancelled.
• —Instacart can charge any active payment method on the account, and your card issuer may send updated card details.
• —If a payment fails, Instacart may retry it and may suspend Instacart+ until a charge goes through.
• —A membership bought on Costco, Price Chopper, Sprouts, The Fresh Market, Tops Markets, or Wegmans can be linked and used on Instacart at no extra cost. The cancel steps above are for a membership you manage on Instacart.
• —Instacart Express is the old name. The Instacart+ page says you may still see that name in the app.

Instacart+ refunds

• —An annual fee may be refunded if you cancel within the first 5 calendar days of a paid term or renewal and you have not used Instacart+ benefits. The help center says that window applies only if you have not placed any orders with the membership.
• —Monthly membership fees are not refundable. You keep benefits through the end of the paid term.
• —Outside that annual window, the terms say the fee is non-refundable unless the law where you live requires a refund.
• —A purchase made through a third party while you have Instacart+ is refunded by that third party, if it is refundable at all.
• —Ask in the same cancel. Cancelling does not by itself refund a fee outside the window above.