How to cancel Shipt

Cancel in Shipt Membership Profile

Shipt bills the membership.

1. 01Log in at shipt.com/login or in the Shipt app.
2. 02Select Account.
3. 03Select Shipt Membership Profile.
4. 04At the bottom, select How to cancel my membership.
5. 05Tap Yes, cancel membership.

The terms also call this page Manage Membership. Cancel before the next renewal. A yearly plan has to be cancelled before the next year. A monthly plan has to be cancelled before the next month.

Cancel by phone

You want the membership team to cancel it.

1. 01Call (205) 259-7798 between 6 a.m. and 8 p.m. CT.
2. 02Give the email on the Shipt account.
3. 03Say you want the membership cancelled.

Cancel by email

You want the request in writing.

1. 01Email support@shipt.com.
2. 02Give your full name, phone number, and the email on the account.
3. 03Say you want the membership cancelled.

Cancel a membership billed by Target

You signed up for Shipt through Target, or the membership is Target Circle 360.

1. 01Open the Target app.
2. 02Cancel the membership there.
3. 03If you still need help, call Target Guest Services at 1-800-591-3869.

Target Circle 360 is Target's subscription. Shipt says it is governed by Target's terms. Shipt does not publish hours for the Target number.

How to know it worked

• —Shipt sends a confirmation email to the address on the account when the cancellation is done.
• —Keep that email. The cancel page says it is sent as soon as the cancellation is completed.
• —If Shipt refunds the fee, benefits end at the time of cancellation.

Watch out for

• —Help lists a monthly membership at $10.99/month and a yearly membership at $99/year. Fees vary by market. A 14-day free trial converts to the plan you chose.
• —Cancel a free trial on Manage Membership before it ends, or Shipt charges the membership fee.
• —Member orders under $35 have a $7 delivery fee. Alcohol orders can add a $7 alcohol fee where alcohol delivery is available.
• —If Shipt cannot process a renewal payment, the membership is not renewed and it expires.
• —Your card issuer may send updated card details, and Shipt may use them for later charges.
• —If you have already been a Shipt member, the terms say you are not eligible for a membership fee refund.

Shipt refunds

• —A membership fee refund is Shipt's choice. The terms give this guidance, and they can still refuse it.
• —An annual membership may get a full fee refund if you cancel during the first month.
• —After that first month, an annual fee is not refunded unless Shipt decides there are extenuating circumstances.
• —A monthly fee is not refunded.
• —If you do get a refund, benefits end when you cancel.
• —Ask when you cancel. Cancelling does not by itself refund the fee.