Do it yourself
Cancel ShopSmarter yourself
TLDR: Open Account and select Cancel Membership, then Finalize Cancellation Request, or call 800-254-6536. A monthly membership is eligible for a refund of the first monthly bill, you can use it until the current term ends, and a later monthly fee is not prorated.
ShopSmarter charges show up as
- SHOPSMARTER.COM
Cancel in your account
You can still sign in.
- 01Sign in at shopsmarter.com/sign-in.
- 02Click Account on the main menu and select Cancel Membership.
- 03Click Finalize Cancellation Request.
The terms describe a second screen: the Help tab, then Finalize Cancellation Request. Use whichever one your account shows.
Cancel by phone
You cannot sign in, or you want a person to process it.
- 01Call 800-254-6536. The cancel page says Customer Service is available 24/7.
- 02Give the email on the account and say you want the membership cancelled.
- 03Ask for the confirmation email.
The terms also list 888-734-7456 for ending the payment authorization. The cancel page and the first cancel sentence in the terms use 800-254-6536. Call 800-254-6536.
Cancel by email
You want the request in writing.
- 01Email customerservice@shopsmarter.com.
- 02Give your name and the email on the account, and say you want the membership cancelled.
- 03The cancel page says they process the email within 24 hours and then send a confirmation email.
How to know it worked
- The cancel page says you get a confirmation email once they process the request. An email request can take up to 24 hours.
- You can keep using the membership until the end of the current term. The terms say it is not renewed after that.
- ShopSmarter says it does not charge a fee for cancelling. That is separate from a refund of a bill you already paid.
Watch out for
- SHOPSMARTER.COM is the billing name for this membership. The price is not listed on the public cost page. It says to look under Billing in your account, or call 800-254-6536.
- The terms list two phone numbers. Cancel with 800-254-6536, the number on the cancel page. The payment-authorization sentence later in the terms says 888-734-7456.
- A trial ends in a paid membership unless you cancel before the trial ends. The terms say trial deadlines use Eastern Time. A 7-day free trial starts the paid term 7 days after you accept it.
- The membership renews for the same length of time, at the then-current non-promotional rate, until you cancel. A message you send does not undo a charge they already submitted.
- There is one membership and one welcome offer per household. Registration is for personal use by US consumers, and the terms exclude Iowa.
- ShopSmarter and FreeShipping.com are different sites. Each says Clarus Direct, LLC owns that site. Cancelling ShopSmarter is only described on ShopSmarter's pages.
ShopSmarter refunds
- The terms say that if you cancel a monthly membership, you are eligible for a refund of the first monthly bill. You may use the membership until the current term ends.
- You are not eligible for a prorated refund of a later monthly fee for the current period.
- If you believe a refund is owed, the terms say to contact them or call 800-254-6536. The cancel page publishes customerservice@shopsmarter.com.
- ShopSmarter says cancelling has no fee. That does not refund a month after the first bill.
Sources · checked 26 October 2026
