How to cancel JustAnswer

Cancel on the website

JustAnswer bills you, and you can still sign in. This is the self-serve cancel in the terms.

1. 01Sign in at justanswer.com.
2. 02Open My Account, then Membership.
3. 03Select Cancel and Confirm. The terms also call this button "I want to cancel" on the Membership page.
4. 04Submit it at least 24 hours before the next billing period starts.

The help page instead says to use Cancel membership on the Membership panel. Use whichever of those screens your account shows, and finish the confirmation.

Cancel in the JustAnswer app

You use the iPhone or Android app and JustAnswer bills the membership, not Apple or Google.

1. 01Open the JustAnswer app and sign in.
2. 02Tap Account at the bottom right.
3. 03Select Manage Membership, then Cancel Membership.
4. 04Confirm the cancellation.

If Apple or Google bills the membership, this in-app button is not enough. Cancel in that store. The terms say JustAnswer cannot cancel a store membership.

Cancel by email

You want the cancellation in writing.

1. 01Email support@justanswer.com.
2. 02Say you want the membership cancelled, and give the email on the account.
3. 03Send it at least 24 hours before the next billing period.

A separate terms section says you can also close the account by email to that address. JustAnswer says account closure is typically effective within 7 business days after it receives the notice. Fees already accrued stay payable.

Cancel by chatbot

You want to tell a support agent without waiting for the phone line.

1. 01Open the JustAnswer chatbot from the help center.
2. 02Say you want to cancel the membership, and give the email on the account.
3. 03Save the chat. Do it at least 24 hours before the next billing period.

Cancel by phone

You cannot finish it online.

1. 01Call 1-800-581-6476. That is the cancellation number in the terms.
2. 02Give the email on the account and say you want the membership cancelled.
3. 03Do it at least 24 hours before the next billing period.

Customer Care also publishes 1-800-576-0762, and says that call team is available 10 a.m. to 4 p.m. PT, 7 days a week. The billing page publishes 1-800-761-6499. Use 1-800-581-6476 first, and call inside the 10 a.m. to 4 p.m. PT window if you need the published Customer Care hours.

Cancel on Apple

You bought the membership in the app, and Apple bills it.

1. 01Open the subscriptions for the Apple ID that pays JustAnswer.
2. 02Cancel JustAnswer there.
3. 03Do it at least 24 hours before the next period. JustAnswer says it cannot cancel or refund an Apple membership.

Cancel on Google Play

You bought the membership in the app, and Google Play bills it.

1. 01Open the subscriptions for the Google account that pays JustAnswer.
2. 02Cancel JustAnswer there.
3. 03Do it at least 24 hours before the next period. JustAnswer says it cannot cancel or refund a Google Play membership.

How to know it worked

• —Finish Cancel and Confirm, or the in-app confirmation. Stopping on an earlier screen leaves the membership in place.
• —The terms say cancellation takes effect at the end of the current period. You keep member access until the next billing cycle.
• —Submit the cancel at least 24 hours before that next period, or the renewal can still charge. Customer Care's looser line, "before your next billing period," is not the one to rely on.

Watch out for

• —A free trial, or a promotional rate, turns into a paid membership unless you cancel first. Customer Care says a join fee, typically $1-$5, and the membership fee can both be charged when you sign up. The monthly fee then continues until you cancel.
• —The terms, Customer Care, and the billing page publish three different US phone numbers: 1-800-581-6476, 1-800-576-0762, and 1-800-761-6499. Only Customer Care lists hours, 10 a.m. to 4 p.m. PT, 7 days a week. Use that window.
• —Answers on the site are written by independent Experts. The terms say Experts own the service relationship, and JustAnswer administers the membership. An Expert's reply is not JustAnswer's cancellation policy.
• —Charges may show as JustAnswer, as the Expert's name, or as one of the family descriptors on the billing page. JustAnswer says it has more descriptors than that list.
• —The privacy page prints the Covina ZIP as 9172, which is short a digit. The terms use 91723 for the same street. Use 91723.
• —Closing the account by email is a different clock from cancelling the membership. Account closure is typically within 7 business days, and fees already accrued are still payable.

JustAnswer refunds

• —The terms say you are not entitled to a refund for a partial membership period. You keep access until the next billing cycle.
• —A refund is only what the terms expressly allow, or what the law requires. Cancelling does not by itself create one.
• —Promotional credits stay JustAnswer's property. The terms say they are not refundable, and they last 30 days unless an offer says otherwise.
• —Apple or Google bills the membership? JustAnswer says it cannot refund that charge. Ask the store.